Client Support Specialist

**ABOUT THE COMPANY**

Autogrow.co’s mission in this world is to accelerate creativity and the entrepreneurial spirit. Founded in 2010, we provide a single, focused service to help our clients delegate their creative, digital marketing tasks without the headaches of hiring. The company sees over 50,000 visits to the site per month and has been featured in Forbes, Inc Magazine, Entrepreneur, The Washington Post, Mixergy, and other well-known publications. AutoGrow’s growth goal is to hire 1,000 new team members in the next 6 months.

Our core company values are: Continuous Self-Improvement, Creativity, and Enjoyment.

And we are always looking to bring new talent onto the team. Just have a look below to see some of the benefits of joining AutoGrow.

**BENEFITS**
- Work remotely or from home (our entire team is remote)
- Consistent workload, consistent compensation, and workflow (we sell a single, focused monthly subscription service to our clients)
- Proven, easy to learn workflow that is streamlined and organized by our own in-house software
- Work for a mission-focused company that provides a great service that helps people
- Have fun while interacting and learning from fellow team members. We're aways improving

Learn new skills and upgrade your existing ones

Earn a monthly income that can grow into a full-time salary in the long term

**ABOUT THE POSITION AND WHO WILL BEST FILL IT**

The Client Support Specialist (CSS) position is best for someone who is customer-focused, sales-driven, diligent, tenacious and detail-oriented.

Your main goal is to ensure positive client experiences and work with the Project Manager and Strategist to quickly respond to client questions, complaints, or general comments that aren’t strategy-specific.
Finally, one of our core values as a company is relentless self-improvement. If this describes how you like to live your life personally and professionally, you'll fit in well with us. We’re always getting better, and always improving.
We are also looking to work with someone for the long-term. Finally, one of our core values as a company is continuous self-improvement. If this describes how you like to live your life personally and professionally, you'll fit in well with us. We have a repetitive workflow that's easy to learn but, we always want to make it better. Making it better will be part of your responsibility.

**RESPONSIBILITIES**
- Monitor our inbox for client communications; respond or direct to the correct person (with a message to that person)
- Respond to all clients messages within 30 minutes during regular business hours
- Respond to cancellation requests, offering a consultation call, the cancellation link, and solicit feedback and testimonials
- Request testimonials
- Collaborate with the Account Strategist for upsell strategies
- Lead in monitoring the Tawk.to channel during business hours
- Send regular messages to clients regarding tasks, account status, completion, etc.
- Respond to client questions regarding the app, app account, or other technical issues
- Introduce new features to clients, be a source for answering questions
- Collect materials from clients and put in the appropriate place (e.g. login credentials)
- Reading and following our training (details and consistency matter) as well as working to improve it over time
- Attend sync-ups daily at 1030am EST, Monday - Friday

Attend daily team meetings at 415pm EST, participate with constructive ideas

**REQUIREMENTS**
- Must have excellent written English skills for communicating with AutoGrow's clients
- Must have a reliable, stable, and fast internet connection
- Must be diligent and enjoy having a position where staying organized and communicating clearly is key
- Must have project management experience
- BIG PLUS if you have any digital marketing experience and knowledge
- Must be friendly, diligent, and enjoy working within a proven process, and recurring daily workflow
- Comfortable working virtually and being self-directed
- Must be available to work during normal business hours i.e. between 9am and 5pm EST (New York Time), Monday - Friday

Must complete a skill test and 2-week training as documented on our wiki, as given by our assistant

**Experience**:

- Customer Support (required)

**Language**:

- English (required)