Technical Support Specialist

Há 2 dias

Salvador, Bahia, Brasil Sangoma Tempo inteiro US$3.000 - US$18.000 por ano

Technical Support Specialist

Sangoma, a leader in business communications solutions, is seeking a dedicated Technical Support Specialist to join our team. With a reputation built on reliability and innovation, we provide fully integrated UCaaS solutions encompassing telephony, meetings, messaging, and more. As part of our commitment to superior customer service, this role plays a crucial part in assisting our partners and customers and ensuring seamless operations across our platforms. You will be at the forefront of technical support, troubleshooting issues, and contributing to the overall enhancement of our services. If you have a passion for telecommunications and a strong technical background, we invite you to help us deliver the best solutions for our clients.   We are looking for talented technical support staff to join our team.  Must submit your resume in English.
 
Your Role:

  • Assisting company employees with technical requests
  • Triaging, prioritizing and routing all issues that come into the system
  • Ensuring that end users are being kept up to date on their ticket status
  • Managing user experience items on the corporate PBX systems like desk phones and voicemail
  • Ensuring that shared printer/copier/scanners are maintained and online across the company
  • Maintaining software license documentation for the organization
  • Proactive management of end user laptops, desktops and mobile devices
  • Basic network troubleshooting, including remote connectivity issues for end users
  • Troubleshooting and resolving issues with end user laptops, desktops and mobile devices
  • Ensuring the end user devices meet security standards as laid out in corporate policy
  • Some systems administration oriented work
  • Sharing after-hours triage responsibilities with the IT team
  • Other duties as assigned by management

Your Background:

  • Willingness to jump into unfamiliar situations, ask questions and learn
  • A warm, customer-service oriented, disposition
  • Willingness to "own" a problem from initial report until final resolution
  • Must demonstrate a high proficiency in technical troubleshooting
  • Installing/configuring software and hardware on laptops, desktops and mobile devices
  • Managing inventory of company laptops, desktops and mobile devices
  • Familiarity with common end-user applications including: Chrome/Firefox, gSuite, MS Office suite, etc
  • Above average verbal and written communication skills
  • Fluent in English
  • 2 year certificate or degree from an accredited institution

Preferred Experience:

  • Experience using Atlassian's Jira platform for ticket management
  • Experience managing a VoIP PBX phone system
  • Experience with working on an IT team or on in a helpdesk type situation
  • Hands-on experience working with gSuite, Active Directory and anti-virus|malware platforms.
  • 4 year degree from an accredited institution
  • Must have expert level written and verbal English vocational skills.

 What We Offer:

  • Extensive Benefit Options are effective after a short waiting period
  • Flexible Time Off & Company Holidays
  • Entrepreneurial work environment partnered with high-growth career opportunities

  • Umbraco Technical Specialist

    3 semanas atrás

    Salvador, Bahia, Brasil beBeeUmbraco Tempo inteiro

    Umbraco Expert Opportunity We are seeking a part-time expert in Umbraco CMS to join our team for an ongoing project. The main corporate website serves as a key communication channel to investors, analysts, financial media, and the public. The project involves development and maintenance of the website, requiring technical knowledge sharing with the team. As...

  • Operations Support Specialist

    4 semanas atrás

    Salvador, Bahia, Brasil Varsity Tutors Tempo inteiro

    **Responsibilities**: may include some or all of the following tasks;- Provide Customer Support to Contracted Tutors- Account Setup- Specific Student Opportunities or Assignments- Tutoring Products- Technical Issues- Scheduling Conflicts- Payment and Payroll- And more- Provide guidance and assistance to tutors about:- Resolve Technical Issues for both...

  • Senior Murex Back-Office Operations Specialist

    3 semanas atrás

    Salvador, Bahia, Brasil beBeeMurex Tempo inteiro

    Job Summary We are seeking an experienced Murex Back-Office professional to join our team as a Production Support Specialist. The ideal candidate will have strong analytical skills, be able to work independently and as part of a team, and possess excellent communication skills. Liaise with internal teams to resolve issues and enhancements. Develop...

  • Technical Sales

    1 semana atrás

    Salvador, Bahia, Brasil Lucy Electric Tempo inteiro R$90.000 - R$120.000 por ano

    Internal Job Title:Technical SalesBusiness:Lucy Equipamentos Elétricos LtdaLocation:Brazil, Salvador (Field Sales)Job Reference No:3839Job PurposePromote the Lucy Electric GIS, AIS, automation and Solutions at EPC, Distribution Network Companies, End Costumers and Engineering at designated region and/or client list, generating quotes, visiting clients, and...

  • Corporate Cloud Expert Support Engineer

    4 semanas atrás

    Salvador, Bahia, Brasil Acronis Tempo inteiro

    Overview Join to apply for the Corporate Cloud Expert Support Engineer - LATAM role at Acronis . Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. What You'll Do Troubleshoot and resolve various technical incidents for Acronis'...

  • Financial Operations Specialist

    3 semanas atrás

    Salvador, Bahia, Brasil beBeeAccounting Tempo inteiro

    Financial Operations Specialist We are seeking an experienced Financial Operations Specialist to automate our accounting systems, improve processes, and create clear financial reports to support our growth. The ideal candidate will have solid accounting and bookkeeping skills, with experience in QuickBooks Online setup/configuration. They should also be...

  • Senior Technical Program Manager

    4 semanas atrás

    Salvador, Bahia, Brasil GeorgiaTEK Systems Inc. Tempo inteiro

    Senior Technical Program Manager – Remote Location: Brazil The RDE Release Management team is hiring a Senior technical program manager who will help support the release trains and be responsible for managing releases for these products. RM Support includes release coordination, scheduling, managing timelines, app submissions, and the publishing of apps....

  • Customer Success Specialist

    Há 7 horas

    Salvador, Bahia, Brasil SupportYourApp Tempo inteiro US$40.000 - US$60.000 por ano

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Inbound Logistics Specialist

    4 semanas atrás

    Salvador, Bahia, Brasil GE Renewable Energy Tempo inteiro

    **Job Description Summary**:Roles and Responsibilities- Develop and lead end-to-end logistics solutions to achieve required on-time pick up & delivery of goods. Manage Logistics Costs to meet budgets and Op Plans.- Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of...

  • Growth & Partnerships Specialist

    3 semanas atrás

    Salvador, Bahia, Brasil Delivery Associates Tempo inteiro

    Overview Growth and Partnerships Specialist (Brazil) – Job Description Overview: Delivery Associates (DA) is seeking a strategic and highly organized Growth and Partnerships Specialist to strengthen how we pursue, position ourselves, and secure new opportunities across our global portfolio that deliver real-world public impact. Sitting at the center of...