Specialist IT Support

1 semana atrás

Macaé, Brasil Welltec Tempo inteiro

Category

IT

Location

Macaé, Brasil

Deadline

06.03.2025

Reference

RCP-001610

**A world-class company**:
Welltec is a fast-growing, global technology company that develops and provides efficient, hi-tech solutions for the energy industry. We are active in 25 countries with more than 950 employees from over 60 different nations. This contributes to our unique atmosphere with a global dimension yet a strong foothold at the various bases.

Our technologies and services are for the global market but our solutions are local and tailored to each client. To achieve this, we depend on highly trained and motivated employees.

Our policy is to hire locally and work globally. We therefore recruit where we operate and train employees at the Welltec Academy supplemented with external training from third parties as needed.

The global dimension offers a range of opportunities for those who are motivated by a challenging and multicultural environment where employee come from very different backgrounds but with a common goal to collaborate and succeed.

**The department**:
**The position**:
You will be the front person in our setup in Brazil. You will be responsible for the daily support for colleagues in-house and worldwide, in collaboration with rest of the IT team but primarily with IT in Houston.

**Key responsibilities**:

- Review and prioritize tickets to ensure timely and efficient IT support.
- Provide on-site walk-in and TeamViewer-based support for technical issues as they arise.
- Install software, manage access requests, and configure necessary permissions.
- Set up and maintain printers on the company network to ensure seamless functionality.
- Provide on-site audio-visual support for conference rooms, including assisting guests and staff with equipment setup.
- Manage company cell phone accounts, including distribution, support, and Mobile Device Management (MDM) configurations.
- Install, configure, and maintain company devices, including desktops and laptops.
- Create and manage user accounts, ensuring proper access controls.
- Develop process documentation for new systems and workflows to streamline operations

**We are looking for a colleague who wants to be part of a small, informal team, who is always ready to help each other. It is also important that you like working in an environment where things are constantly changing. In addition, you must have:

- Minimum 2 years' experience from a similar position
- Education within IT
- Experience with Windows 10/11, MS Office 365
- Professional in English

And finally, you must be:

- Service minded
- Curious and structured
- Proactive and good at following up

**What we offer**:
**The process**:

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