Local IT Support

The IT Technician governs Local IT on one or more onshore installations or locations. This role is responsible for the overall Local IT delivery to the location. This includes ensuring mínimal downtime, maximum performance and handling any changes to ensure that they are aligned with the IT strategy and IT standards. This position also engages, supports, and trains Noble employees with high service professionalism in matters of IT assistance. The IT Technician role is responsible to ensure that all IT equipment used by the employees in local offices and locations is always available and working to the highest performance standards. The IT Technician manages the IT assets, such as PCs, TVs and audio visual equipment for these locations and has the responsibility to adhere to and track support contracts and agreements.

QUALIFICATIONS
- Bachelors Degree in Computer Science or other IT related field.
- 2+ years of experience in IT Support with specific knowledge in the following:

- Desktop Support (Windows 10, Windows 11).
- Mobile Device Management
- LANs, WANs, and WLANs
- Network routing and switching
- Cisco, routers, switches,
- ITIL Foundation and ITSM framework experience.
- Active Directory, AAD, LDAP.
- Microsoft 365, Compliance, Exchange, SharePoint, Teams.
- Ability to work effectively across and within diverse teams.
- Strong execution skills with the ability to work efficiently under pressure to deliver quality results within standards and meet deadlines. Strong customer service skills with attention to detail.
- Travel is an essential job function (approximately 10%, domestic, international, & offshore).
- Ability to work overtime and on-call as required.

ESSENTIAL FUNCTIONS

Stakeholder Management
- The IT Technician is the primary interface between the IT organization and the location.
- Maintains strong business relationships with senior management and critical stakeholders at locations of responsibility and collaborate with Local IT stakeholders.
- Communicate with Local IT stakeholders through a documented communication plan and recurring scheduled meetings.
- Identify and document changes in Local IT business inputs and processes,.
- Assess all change management impacting Local IT, and interface with IT management and Local IT stakeholders.
- Assessment and governance of capacity and lifecycle management of Local IT assets.
- Ensure that emergency rooms, meeting rooms and Local IT offices are safe, clean, and presentable and that equipment is frequency tested and working.

Operations and information system design, architecture and administration
- Maintain the design and configuration documentation for the Noble IT assets for the location.
- Contribute to execution and management of service life cycle including:

- Policies/SLA negotiation and adherence
- Reporting
- Continuous improvement
- Manage the monitoring of Noble IT infrastructure for the location.
- Assist with the periodic audits for Sarbanes Oxley and security by providing documentation, data and explanation of policies and processes for analysis by security and audit teams.
- Assist with disaster recovery testing.
- Assist the IT Manager or IT Specialist in managing associated budget items aiding in the forecasting and explanation of significant deviations.
- Assist with annual expense and capital budget requests as they relate to the Noble IT assets for the location.

Break-Fix
- Root Cause Analysis and Problem Management Driver.
- Participates in on call rotation.

Other
- Assure adherence to Noble’s Cyber Security Framework.
- Maintain relationships with IT management and IT staff.
- Adhere to professional standards and Noble’s Administrative Policy Manual.