Billing Administrator

**Votre rôle**:
**Key accountabilities**

**Customer engagement and support**:

- Accountable to drive billing to the assigned accounts of low complexity
- Team with customer’s Account Team related activities, being responsible for regular reports for assigned customers
- Responsible for the interlock with customer to review billing requests and day-to-day billing activities, providing input and managing action plans for department responsibilities
- Engages with customer remotely to support billing related requests and opportunities.

**Billing support**:

- Act as owner of the billing for ondemand customers.
- Responsible for avoiding billing issues and providing solutions as fast as possible.
- Proactively escalate billing related cases.
- Works with billing and accounts receivable teams to resolve invoice queries, credit notes and customer non-payment issues. Responsible for resolving and responding to customer’s billing/invoice inquires

**Votre profil**:

- Knowledge and abilities
- Ability to engage with internal and external clients to identify and support business opportunities
- Have good understanding of telecom and IT market and solutions
- Ability to understand customer (internal and external) requirements, challenges and needs
- Good understanding of order to cash processes: clarify billing disputes, improve cash collection, management of billing issues, etc
- Team player that is communicative, organized, flexible and used to work in a stressful environment
- Sales driven, commercial behavior with respect for company compliancy rules
- Ability to identify problems and work to resolution as required
- Experienced working towards targets and deadlines
- Ability to build a network of people, getting things done
- Having a good understanding what influence invoice or payment issues can have on a company’s cash flow
- Have a good understanding for what influence customer experience and company objectives
- Ability to work with office tools and data analysis. Advanced expertise on Microsoft Excel and Powerpoint is desirable.
- Basic financial skills
- Good understanding of Orange products and services

**Le plus de l'offre**:
**The benefits of being Orange**

Orange Business Brazil was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

Because Orange Business Brazil hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

- Medical plan
- Dental plan
- Life insurance
- Meal allowance
- Transportation allowance
- Bonus plan
- Gympass
- Day care
- Private pension fund
- Birthday gift (day off)
- Give a day, get a day (day off)
- Maternity Leave (6 months)
- Paternity Leave (15 days)
- Orange Employee Solutions (psychological and legal assistance)
- Shiatsu
- Labor gymnastic
- Teleworking Reimbursement
- Flexibility
- Friendly and caring environment
- Global work environment.

**Entité**:
Orange Business International
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

**Contrat**:
CDI