Field Service Support Senior Technician

Shift 1 (United States of America)

Position Summary:
As Field Service Technician for Shick Esteve - a Coperion brand, you will provide hands-on technical assistance, installation, startup, troubleshooting, maintenance, repair, refurbishing, upgrades, and training at customer sites or remotely. This role offers an exciting opportunity to travel extensively, work directly with industry-leading equipment, and make a significant impact by helping our customers optimize their operations. If you enjoy working independently, solving complex mechanical and electrical challenges, and delivering outstanding service, we want to hear from you- Sign-On Bonus_: $3,000 (Paid after 90 days)-
- Travel_: 75%, including domestic and potential for international.

Work You’ll Do:
- Technical Support: Provide technical support for automated factory equipment, including troubleshooting, diagnostics, and repairs. Respond to service requests and inquiries from clients regarding equipment performance and functionality.- Installation and Maintenance: Onsite: installation and start-up of new automated factory equipment. Maintain and fix issues with previously installed and used equipment. Train clients on routine maintenance and inspections to ensure efficient and safe operation.- Troubleshooting: Diagnose and resolve mechanical, electrical, and software issues in automated systems and equipment. Utilize diagnostic tools and software to identify problems and implement effective solutions.- Documentation: Maintain accurate records of service calls, repairs, and maintenance activities. Prepare detailed Trip Reports on equipment performance and service history for clients and recommend spare parts for maintaining equipment.- Training and Support: Provide onsite training and support for clients with the proper use and maintenance of automated equipment.- Collaboration: Work closely with engineering and product development teams to provide feedback on equipment performance and suggest improvements. Collaborate with other technicians and support staff to ensure a timely and effective delivery of the services requested.- Safety Compliance: Adhere to all safety protocols and regulations while working on equipment. Ensure that all tools and equipment are maintained in safe working conditions.

Team:
- You will be part of a dedicated Shick Esteve Field Services team focused on delivering high-quality technical support and service for automated factory equipment, collaborating with engineering, product development, and other support staff to enhance customer satisfaction.

Basic Qualifications:
- High school diploma or equivalent; technical degree or certification in a related field preferred.- A willingness and ability to travel extensively—often on short notice—and spend 1-3 weeks away from home supporting customer sites worldwide.- Valid passport, driver’s license, and a clean driving record, enabling seamless international and domestic travel.- Proven experience as a field service technician or in a similar role, preferably in the kitchen equipment or automation industry.- Strong understanding of mechanical, electrical, and software systems.- Proficient in using diagnostic tools and software for troubleshooting.- Excellent problem-solving skills and attention to detail.- Strong communication and interpersonal skills to interact effectively with clients and team members.- Ability to work independently and manage time effectively.

Preferred Qualifications:
- Ability to lift and carry equipment weighing up to 50 pounds.- Comfortable working in various environments, including kitchens and manufacturing facilities.- Ability to stand, bend, and reach for extended periods.

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Who we are:
Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is an Operating Company of Hillenbrand.