4pl Operations Team Lead

**OIA Global** Since its founding in 1988, OIA Global has grown into a $1 billion world-class logistics and packaging company that employs over 1,200 professionals in 28 countries. Our knowledge, solution design experience, and installed infrastructure give our customers the confidence and capability to extend their supply chains from emerging production areas to key commercial markets. The salary range for this position is $48,600-$63,800 BRL **Summary**: The 4PL Operator Team Leader will ensure the 4PL Operators, optimize execution of carrier and/or freight forwarder contracts by organizing the best means of transporting goods using all modes of rail, road, air, and sea as required. The role will manage and supervise the whole operational execution of the 4PL processes according to the service requirements of the customer to include booking, documentation, track and trace and data integrity. The ability to communicate both domestically and internationally to customers, co-workers and other business associates is a significant part of this position and requires a strong ability to work with culturally diverse individuals and business units. This position involves engagement with multiple stakeholders throughout the OIA organization in a fast-paced and time sensitive environment. **Supervisory Responsibilities**: - Yes **Duties and Responsibilities**: - Overseeing the whole booking process from preparation, pre-DGD (Dangerous Goods Declaration), booking sent and accepted, driver details, pickup and final DGD - Overseeing customs declaration, ISF (Import Security Filing), VGM (Verified Gross Mass), shipping instruction, draft bill of lading and documents sent to the carrier - Daily checks on data accuracy in all shipments. - Leading, coordinating and supervising, execution of all back-office activities in accordance with the companies operating procedures. - Ensuring that our technology platform is used to create/maintain highly efficient processes. - Ensuring compliance with quality systems and processes - Keeping a clean workflow by timely executing all tasks and updating all shipments. - Obtaining, checking, and preparing documentation to meet customs and compliance with overseas countries’ regulations and fiscal regimes. - Maintaining visibility and control through all phases of the process - Managing complete customs formalities and/or sub-contracting services - Entering full job details into Cargowise - Ensuring data input processing in OIA Connect and 4PL systems - Assisting the Operations Manager/Supervisor with the performance review process for team member - Assisting with the recruitment of new operations staff within your team where required, including onboarding and offboarding processes - Assigning tasks to the team members in a logical and efficient manner - Monitoring and ensuring optimal execution of all back-office activities by the team - Dealing with escalations when needed - Identifying areas of improvement within the team, and putting plans in place to increase performance - Coaching, developing, and motivating the team on operational tasks, ensuring they have the knowledge to complete their duties **Required Skills and Abilities**: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Fluent in both written and spoken English - A high level of energy with a "can-do" positive attitude and entrepreneurial spirit - Willing to work in alternate weekend shifts, as per business needs - Eligibility to work in Brazil **Education and Experience**: - 1 plus years of experience in the freight forwarding/control tower field preferred - 1 plus years of leadership experience - Familiarity with CargoWise’s Enterprise system a plus **Physical Requirements**: - Prolonged periods of sitting at a desk and working on a computer - Must be able to lift up to 15 pounds **What we offer**: - Flexible/Hybrid work schedule - Training and development - Friendly, fun and relaxed culture - Competitive pay including bonus incentive - Access to thousands of OIA University courses for personal and professional development **Other Conditions of Work**: - The position will work in a business work shift or differently if so established by OIA Global, though, the EMPLOYEE’s work shift may vary according to the requirements inherent of his/her function, in accordance with the legal limit of 44 hours per week. OIA Global is an Equal Opportunity Employer. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits. Pay: R$48,600.00 - R$63,000.00 per year Ability to commute/relocate: - São Paulo - SP 04547-004: Reliably commute or planning to relocate before starting wo