 
						Team Lead de Atendimento ao Cliente
1 dia atrás
Overview Team Lead de Atendimento ao Cliente at Givaudan Job Purpose As a Customer Care Team Lead, you will oversee the daily operations of our Customer Care Team, ensuring that our site, category, or business team meets customer needs efficiently and cost-effectively. You will build relationships with customers and act as their Voice within Givaudan, advocating for their needs and enhancing their experience with our services. Core Responsibilities Lead and manage the daily operations of the Customer Care Team, ensuring exceptional service delivery. Foster customer intimacy by actively engaging with the customer care team to deliver a superior customer experience. Resolve issues and handle customer complaints and inquiries, both internally and externally. Maintain day-to-day communication with customers, operations, sales, and Givaudan Business Solutions (GBS) to ensure alignment and responsiveness. Support Customer Care Representatives in escalating problem resolution, managing complaints, and prioritizing tasks in collaboration with Solution Owners. Ensure the successful implementation of new customer and product processes. Collaborate with planning teams to manage demand planning and stocking agreements effectively. You will report to your Managers. Tailor communication methods based on urgency and issue complexity to ensure resolutions. Demonstrate conflict resolution skills to diffuse difficult situations and achieve satisfactory outcomes for customers and employees. Monitor team performance and workload, ensuring balance and supporting order management activities as needed. Academic Background Education: Associate Degree or equivalent experience in Customer Care; a University Degree. Languages: Proficiency in Portuguese and English. Spanish (desirable). Professional Experience: Approximately 5 years in the industry in Customer Care or Supply Chain roles. Required Skills Proficient in SAP for Customer Care operations. Solid understanding of Customer Relationship Management principles. Knowledge of inventory management practices. Familiarity with Incoterms and shipping terminology. Knowledge of Lean Six Sigma methodologies (Green/White/Yellow belt). Awareness of automation and emerging technologies in customer care. Employment details Seniority level: Not Applicable Employment type: Full-time Job function: Customer Service Industries: Chemical Manufacturing #J-18808-Ljbffr
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