Operations Support Specialist

1 semana atrás

Porto Alegre, Brasil Varsity Tutors Tempo inteiro

**Responsibilities**: may include some or all of the following tasks;
- Provide Customer Support to Contracted Tutors
- Account Setup
- Specific Student Opportunities or Assignments
- Tutoring Products
- Technical Issues
- Scheduling Conflicts
- Payment and Payroll
- And more
- Provide guidance and assistance to tutors about:

- Resolve Technical Issues for both Instructors and Students
- Resolve technical issues for both instructors and students
- Assist customers and tutors in realtime on chat and video with technical issues
- Follow process to submit to engineering if the issue can not be resolved immediately
- Support and Audit Tutoring Sessions
- Monitor live online classes
- Assist instructors on starting and ending class sessions
- Provide Insights for School System Partners
- Handle complaints, provide appropriate solutions and alternatives
- Measure quality inputs, such as compliance to client-defined requirements, tutor preparedness, and platform ease of use.
- Address defects that require intervention on behalf of our clients, such as replacing tutors when necessary and escalating issues that prevent student learning

**Qualifications**:

- Level B2 English proficiency
- Experience with Google documents
- Professional experience in recruiting, education, customer service, retail, or another fast-paced environment preferred or a bachelor's degree
- Experience with technical support preferred
- Strong analytical and problem-solving skills
- Comfortable performing all job responsibilities on a laptop or computer
- Able to perform basic technical troubleshooting with work equipment
- Highly adaptable to change and thrives in a fast-paced environment
- Self-starter with exceptional attention to detail
- Excellent time management and organizational skills. Ability to work independently.
- Ability to multitask in a dynamic environment where priorities change quickly.
- Willingness and ability to quickly learn business practices, policies and procedures.
- Ability to work full-time 40 hours a week, with at least 1 evening and 1 weekend day required based on available shifts (shifts to be adjusted seasonally based on demand if needed). Operating day is from 8:00am - 8:00pm CDT.
- High-speed Internet access (25 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
- A quiet work environment that promotes focus

**Location**: Fully Remote - Based in Porto Alegre, Brazil

**About Nerdy**:
**Varsity Tutors Leadership Principles**

Relentless Focus on Customers
- Comfort with Ambiguity
- Ownership
- Simplify
- Intellectual Curiosity
- Build Teams
- Think Big
- Insist on High Standards
- Bias for Action
- Build Trust
- Go Deep
- Have Conviction
- Deliver Results
- Are Right, a Lot

**Benefits**:

- Competitive Hourly Rate
- Full-Time Position (40 hours per week)
- Fully Remote Position
- A once-in-a-lifetime opportunity to help transform how the world learns
- A fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture
- Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)_

  • Calypso Specialist

    Há 22 horas

    Porto Alegre, Brasil Bebeecalypso Tempo inteiro

    Job Description:We are seeking a skilled Calypso specialist to join our team.The ideal candidate will have extensive experience working with Calypso in a financial operations context.Key Responsibilities:Support the setup and configuration of Calypso systemsDevelop functional solutions to meet business requirementsMonitor system performance and troubleshoot...

  • Operations Support Specialist

    1 dia atrás

    Porto Velho, Brasil Bebeeopportunities Tempo inteiro

    Job Description:As an Operations Associate, you will play a vital role in supporting teams with scheduling, reports, and sales records.Your primary responsibility will be to ensure client records are accurate and up-to-date in HubSpot and other systems.Key Responsibilities:Maintain process adherence and data integrity through daily audits.Respond to client...

  • Data Support Manager

    Há 3 dias

    Porto Alegre, Brasil Bebeeadministrative Tempo inteiro

    Administrative Specialist Job DescriptionWe are seeking a detail-oriented and analytical professional to support our Central Operations team in US cities.As an Administrative Analyst, you will be responsible for ensuring seamless operations and growth deliverables.Key Responsibilities:

  • Operations Excellence Specialist

    1 dia atrás

    Porto Belo, Brasil Bebeeexcellence Tempo inteiro

    Operations Excellence SpecialistAbout the Role: We are seeking an Operations Excellence Specialist to support our US cities team in delivering growth and efficiency in day-to-day work and operations.Key Responsibilities: Spearhead process improvements for growth and portfolio changes, identifying opportunities to enhance operational effectiveness.Analyze...

  • Global Operations Support Specialist

    1 dia atrás

    Porto Belo, Brasil Bebeeoperations Tempo inteiro

    Job Title: Operations AssociateWe are seeking a detail-oriented and organized professional to support our teams in a fast-paced global environment.As an Operations Associate, you will play a critical role in ensuring the efficiency and compliance of our operations.Support scheduling meetings, reports, sales records, and maintain HubSpot...

  • Business Operations Support Professional

    Há 3 dias

    Porto Alegre, Brasil Bebeeoperations Tempo inteiro

    Operations AssociateWe are seeking a highly skilled Operations Associate to join our fast-paced global team.As an ideal candidate, you will have experience in sales administration or operations support and be proficient in tools like Notion, HubSpot, and Zapier.The successful candidate will be responsible for:

  • Financial Specialist

    3 semanas atrás

    Porto Alegre, Brasil Bebeefinancial Tempo inteiro

    Senior Financial Risk Specialist Job Description · As a Senior Credit Analyst, you will play a pivotal role in assessing and managing credit risk through meticulous financial and strategic analysis. Your expertise will support sound and sustainable credit decisions, ensuring the long-term success of our organiza ... Job Role Summary Produce strategic...

  • Integration Support Specialist

    Há 3 dias

    Porto Alegre, Brasil Veesion Tempo inteiro

    ContextVeesion is experiencing rapid growth following its successful Series B funding round.This expansion phase requires strengthening our technical foundation and scaling our development capabilities to meet increasing market demands.Are you dynamic and have a sense of service?Then you may be our future Operation Specialist for the Brazilian & American...

  • Operations Support Professional

    1 dia atrás

    Porto Alegre, Brasil Bebeeoperations Tempo inteiro

    As an operations support professional, you will play a vital role in ensuring the smooth operation of our teams.Your attention to detail and organizational skills will be key in maintaining accurate records, scheduling meetings, and preparing reports.We are looking for someone with strong communication skills, who can work independently while collaborating...

  • Application Support Specialist For Enterprise Platforms

    1 dia atrás

    Porto Alegre, Brasil Bebeeapplication Tempo inteiro

    Job Overview:We are seeking a highly skilled Application Support Specialist to provide end-to-end technical and functional support for enterprise platforms.This role will be responsible for ensuring smooth daily operations, resolving incidents, maintaining data integrity, and supporting integration enhancements.Provide Tier 2/3 application support for...