Mss Markets Support Lead Brazil

2 semanas atrás

Sao Paulo, Brasil Citi Tempo inteiro

**Responsibilities**:

- Manages one or more apps support teams.
- Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
- Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
- Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
- Requires awareness of audit and compliance related issues.
- Contributes to formulation of strategies for apps support and other functional areas.
- Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
- Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
- Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
- Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager.
- Performs other duties and functions as assigned

**Qualifications**:

- 6-10 years experience in an Apps Support role would be an added advantage, but not essential
- Experience with people management
- Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholde

**Education**:

- Bachelor’s/University degree, Master’s degree preferred
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

  • Brazil Market Lead

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeMarket Tempo inteiro R$100.000 - R$150.000

    Brazil Market LeadWe are seeking an experienced professional to lead our local operations in Brazil.

  • Mss Markets Support Lead Brazil

    1 semana atrás

    São Paulo, São Paulo, Brasil Citi Tempo inteiro

    **Responsibilities**:- Manages one or more apps support teams.- Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.- Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly...

  • Brazil Markets Legal Lead

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeelegal Tempo inteiro R$200.000 - R$250.000

    Job Title: Brazil Markets Legal Lead

  • Tpm Delivery Lead

    2 semanas atrás

    Sao Paulo, Brasil Unilever Tempo inteiro

    TPM Delivery Lead - Brazil Function / Sub-Function: Customer Experience/ TPM Standard Job Name: IT Manager Scope: Customer Experience - UniOps Background: Trade Promotion Management (TPM) usage has a direct impact on Unilever’s ability to optimally use its Trade Promotion budgets in the various geographies. As such global TO is impacted by the success...

  • Sales Growth Specialist for Brazil Market

    Há 4 horas

    São Paulo, SP, Brasil beBeeBrazilian Tempo inteiro

    Job Opportunity ">We are seeking a sales professional to drive growth in the Brazil market. Key responsibilities include developing new customers, identifying sales leads, and coordinating technical solutions. ">Main Responsibilities Brazil market coverage and sales target achievement Developing new customers, identifying sales leads, coordinating...

  • Brazil Power Market Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeEnergy Tempo inteiro R$50.000 - R$70.000

    Job Description:We're seeking a skilled professional to enhance our market reporting capabilities within the Brazilian power sector.This role is vital for strengthening existing pricing and content while providing valuable local insights and expertise.The successful candidate will focus on daily coverage of the Brazilian power markets and contribute to...

  • Brazil Market Leader

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCountryManager Tempo inteiro R$2.000.000 - R$2.500.000

    Leadership Opportunity in BrazilWe are seeking a seasoned COUNTRY MANAGER to spearhead our local operations in Brazil.Achieve significant growth in the Brazilian market and drive commercial success.Identify and launch value-added services for Brazilian customers.Lead local marketing, logistics, and commercial teams with a focus on customer satisfaction and...

  • Student Recruitment Specialist

    2 semanas atrás

    Sao Paulo, Brasil Global Visa Support Tempo inteiro

    Global Visa Support (est. 2010) is an immigration and education consultancy with headquarters in London and offices in the Philippines, India and UAE. We specialise in immigration and study programmes in the UK, Canada, USA and New Zealand. We also are co-owners of Golders Green College, a British Council accredited English Language School in London. We are...

  • Brazil Product Lead

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeRegulatory Tempo inteiro R$120.000 - R$180.000

    Job OpportunityWe are seeking an experienced professional to lead our product development in Brazil. This role requires a strong understanding of financial regulations and relationships with banks and other financial institutions.Develop and maintain our regulatory infrastructure in Brazil, ensuring compliance with existing and new regulations.Manage and...

  • Brazil Markets Production Support Lead

    2 semanas atrás

    São Paulo, São Paulo, Brasil Citi Tempo inteiro

    **Responsibilities**:Manages one or more apps support teams.Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term...