Senior Sales Assistant
1 dia atrás
**Job Requisition ID**:166540
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
**Overview of the role**
To Assist the line manager in the effective running of the department or store by taking responsibility for overseeing the staff to ensure the all tasks are completed effectively and efficiently, to train and develop staff and substitute for the line manager in store operational duties when required. To maintain a high standard of customer service and lead by example.
**What you will do**
- Provide high levels of customer service: Leading by example, excellent product knowledge, ability to handle difficult situations efficiently, provide customer satisfaction.
- Store Operations - Assist the store manager with day to day operations: Ability to handle Duty Management shifts, run the dept in the absence of the line manager, Take responsibility for opening and closing the store and following procedures for such. Take responsibility for ticketing and pricing following company policy which requires full ticketing for each item.
- POS Operation - to be able to train new employees of the Point of Sale: Efficient POS operation in the store, mínimal disruptions to service, dealing with and managing any corrective action efficiently.
- Excellent Product Knowledge: To be aware about the products being sold in the store, to training new employees, to ensure increased revenue through add on sales and by correctly identifying the products required by the customer to complete projects.
- Receiving deliveries: Ability to follow procedure, to supervise the process, ensure accurate processes are in place. Detailed follow up when investigating discrepancies.
- In store Administration procedures relating to cash handling: Full knowledge of the process, adherence to policies, high level of accuracy when dealing with cash and banking activities.
- Additional events: To actively participate in other events to drive sales and improve the operations of the business (including: Store Stock take, new store openings, promotional activities etc.)
**Required skills to be successful**
- Customer service
- Management skills
- MS Office
**What equips you for the role**
- Education: Completed full time education to a High school level or above
- Minimum Experience and Knowledge: 3 + years either in a retail environment or previous supervisory role in a service industry
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