Process & Quality Professional - Consultor(a)

Há 3 dias

Rio de Janeiro, Brasil TIM SA Tempo inteiro

**Id da vaga**:22748

**Cargo**:Process & Quality Professional - Consultor(a) Sênior

**Diretoria**:Legal & Corporate Affairs

**Breakdown**:Legal & Corporate Affairs

**UO**:Legal Support

**Regional**: TIM SA RJ, ES e MG

**Estado**:RIO DE JANEIRO

**Cidade**:RIO DE JANEIRO

**Descrição do perfil**

Desenhar e implementar os processos relacionados as atividades da área.

**Principais atividades**
- Elaborar e atualizar políticas e demais documentos normativos;
- Definir e monitorar as métricas atreladas aos processos;
- Mapear e promover melhorias no desenho de processos;
- Construir relatórios sobre documentos normativos, processos e planos de ação;
- Acompanhar os KPIs relativos aos processos de competência;
- Acompanhar os testes de áreas externas e entregáveis;
- Acompanhar e avaliar implementações de correções para efetividade das ações de mitigação;
- Acompanhar as atividades de certificação;
- Realizar avaliações de aderência para melhoria contínua de processos e controles;
- Usar metodologias e melhores práticas de mercado voltadas a gestão de riscos e melhoria de

processos;
- Propor planos de ação corretiva/de melhoria para mitigação de gaps estruturais e coordenar a evolução dos planos junto aos responsáveis.

**Conhecimento, experiência e formação**
- Experiência em condução de projetos de excelência operacional;
- Experiência com mapeamento e desenho de processos/fluxos;
- Experiência com acompanhamento e construção de KPIs de performance;
- Superior completo em Administração, Marketing, Eng. de produção, Contabilidade, Publicidade ou Estatística.

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