 
						German and English IT Services Support Specialist, IT Services Global Service Desk
Há 7 dias
* Must read, write, and speak fluently in German and English
- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
- Experience troubleshooting integrated and interdependent computer systems
- Experience with network troubleshooting and support
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Strong verbal skills proven ability to communicate with technical and non-technical staff
- Ability to work both independently and within a team environment
- Display a commitment to quality and strong multi-tasking skills
- Research, resolve, and respond to inquiries in accordance with organizational standards and timeframes
- Diagnose and troubleshoot end-user computing problems, including analyzing issues, identifying appropriate resources, testing solutions, and ensuring problem resolution
- Create and submit detailed, accurate call logs documenting all customer interactions
- Inform customers of needed repairs and answer technical questions, ensuring understanding and satisfaction with completed work
- Follow all standard operating procedures (SOPs) through effective use of knowledge management
- Manage concurrent support conversations and maintain a case count of 15-25 contacts
- Acquire and maintain current knowledge of relevant support policies to provide technically accurate solutions
- Assist with activities to triage and escalate system or network outages to reduce downtime
- Provide remote assistance with teleconferencing systems and AV presentation equipment A day in the life As an IT Support Associate II, you will use your skills to support employees in resolving technical problems within Amazon across a multitude of technical disciplines. Amazon has a collaborative, purposeful and enthusiastic environment where we “Work Hard, Have Fun, Make History.” On a typical day associates might dive deep into understanding the root cause of a customer issue and consult with senior engineers at Amazon. We believe in making technical support as painless as possible. To achieve this, we implement Operational Excellence best practices and strive to automate manual processes.
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service
- Must read, write, and speak fluently in German and English
- Strong troubleshooting skills of very complex systems
- Ability to explain complex IT concepts in simple terms
- 
					
					
 Rondônia, Brasil Amazon Development Center (Romania) S.R.L. Tempo inteiro* Must read, write, and speak fluently in Spanish and English - Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting - Experience troubleshooting integrated and interdependent computer systems - Experience with network troubleshooting and support - Experience maintaining zebra thermal printers, troubleshooting thin... 
- 
					
					
 Rondônia, Brasil Amazon Development Center (Romania) S.R.L. Tempo inteiro* Must read, write, and speak fluently in Spanish and English- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting- Experience troubleshooting integrated and interdependent computer systems- Experience with network troubleshooting and support- Experience maintaining zebra thermal printers, troubleshooting thin clients,... 
- 
					  Its Support Manager, Global Service DeskHá 6 dias 
 Rondônia, Brasil Amazon Development Center (Romania) S.R.L. Tempo inteiro5+ years experience managing a medium enterprise client support team (IT helpdesk, service desk support preferred). - Bachelor's degree, or 5+ years of professional or military experience - Proficient communication and business acumen and the ability to ensure a consistently high level of customer satisfaction. - Proficient technical aptitude, written and... 
- 
					  Head of ItHá 9 horas 
 Rondônia, Brasil Viseven Tempo inteiro**Viseven Group** is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are... 
- 
					  German Payroll Administrator1 semana atrás 
 Rondônia, Brasil iiPAY Tempo inteiroAre you looking for an exciting opportunity to accelerate your career and join a highly successful global business? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset, and the desire to help build... 
- 
					  IT Admin Ruby LabsHá 6 dias 
 Rondônia, Brasil Ruby Labs Tempo inteiro**About us**: **About the role**: We are looking for a part-time IT Admin to support day-to-day IT operations, troubleshoot technical issues, and manage access to company tools and services. This role will also assist with Google Workspace administration, IT security, and process improvements to ensure smooth and efficient operations. **Key... 
- 
					
					
 Rondônia, Brasil Amazon Development Center (Romania) S.R.L. - A91 Tempo inteiroVery good proficiency in written and verbal in German (B2 CEFR) and English (B2 CEFR). - High school diploma - Computer skills (Windows, Microsoft Office, Outlook) - This role can be office based in Prague, Czech Republic. Additionally, this role can be performed remotely from any location within Romania, Poland, Slovakia and Czech Republic. * At Amazon we... 
- 
					  HR SpecialistHá 6 dias 
 Rondônia, Brasil Amazon Development Center (Romania) S.R.L. - A91 Tempo inteiroBachelor’s Degree in Human Resources or any related field - Relevant experience providing support to employees on benefits, leave of absences, human resources, or employee relations functions - Experience working with Windows, Word, Excel, and PowerPoint - Fluent proficiency in written and verbal in German and English. - Knowledge of disability laws... 
- 
					  Sales Assistant/junior SalesHá 7 dias 
 Rondônia, Brasil Hödlmayr International GmbH Tempo inteiro**Sales assistant/Junior Sales & Customer Service**: **RO - Bascov**: Rewards: You can earn a bonus for acquiring further employees for our Hödlmayr team. **Flexibility**: We offer flexible working hours and the possibility of home office to promote a well-rounded work-life balance. Development: We support your professional development through tailored... 
- 
					  Customer Service Representative2 semanas atrás 
 Rondônia, Brasil Binance Tempo inteiroBinance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance...