Its Support Manager, Global Service Desk

1 semana atrás

Rondônia, Brasil Amazon Development Center (Romania) S.R.L. Tempo inteiro

5+ years experience managing a medium enterprise client support team (IT helpdesk, service desk support preferred).
- Bachelor's degree, or 5+ years of professional or military experience
- Proficient communication and business acumen and the ability to ensure a consistently high level of customer satisfaction.
- Proficient technical aptitude, written and oral communications skills, and the ability to deal effectively with people at all levels (technical and business audiences) and in different situations. This includes the ability to develop clear, concise documentation.
- Proven ability to operate in an high pressure dynamic fast paced situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
- Robust troubleshooting and strong analytical skills with demonstrated problem solving ability required.
- Skills and proven record in leadership and management.

This position has responsibility for managing one of the EMEA based Remote Support teams from Romania. This position is Remote by design, and this can change as per business requirements. You will manage local resources and support the global team to define the perfect customer experience and own the strategies to create that experience. You will help the group develop and leverage their knowledge base to expedite the resolution of recurrent issues. You will identify ways to proactively reduce support requests through automation, documentation, and process improvement. You will set high standards for issue handling, escalation and problem management across the organization and guide the team with metrics and goals that clearly measure their success.
Key job responsibilities
- Leading a team of Remote Support Engineers. Recognising inefficiency and driving process improvement to enhance the productivity of all Amazonian's.
- Coordinating a variety of projects in a highly operational environment.
- Working with engineering teams to plan for the support of new tools and services and improving the level of support provided for existing ones.
- Defining and tracking metrics and key performance indicators to raise the bar in team performance and customer service.
- Hiring, developing, and retaining great talent.
- Reducing contacts through process improvement and root cause analysis.
- Responding to inquiries, escalations, and establishing partnerships with key customers and service owners

Knowledge of hardware architectures
Experience in hiring skilled technology workers

  • Global Head of Customer Support

    1 dia atrás

    Rondônia, Brasil OnHires Tempo inteiro

    **About Company** The company is a liquidity and technology provider of solutions for the crypto and foreign exchange (FX) industry. It specializes in B2B services and products, catering to a wide range of clients including large licensed brokers, crypto exchanges, crypto brokers, forex brokers, hedge and crypto funds, and professional managers. **Job...

  • Global Payroll Services Manager

    Há 3 dias

    Rondônia, Brasil beBeePayroll Tempo inteiro R$65.870 - R$95.438

    Job Title: Global Payroll Services ManagerAre you looking for an exciting opportunity to lead a team of experts in delivering high-quality global payroll services? We are seeking an innovative and experienced professional to drive success through our core values of respect, integrity, teamwork, accountability, diversity, and community.The successful...

  • Enterprise IT Systems

    1 semana atrás

    Rondônia, Brasil Improvado Tempo inteiro

    **Improvado** is a fast-scaling B2B SaaS company helping marketing and revenue teams centralize and visualize complex data. Our internal tech stack is no less ambitious — we’re building an automation-first, AI-augmented IT foundation to support a global remote team. We’re hiring an **Enterprise IT Systems & Support Lead** to own service desk...

  • Technical Support Specialist

    Há 5 dias

    Rondônia, Brasil Signant Health Tempo inteiro

    Are you ready for the Most Impactful Work of Your Life?Signant Health is a global evidence-generation company. We're helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof.Working at Signant Health puts you in the very heart of...

  • Spanish and English IT Services Support Specialist, IT Services Global Service Desk

    4 semanas atrás

    Rondônia, Brasil Amazon Development Center (Romania) S.R.L. Tempo inteiro

    * Must read, write, and speak fluently in Spanish and English- Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting- Experience troubleshooting integrated and interdependent computer systems- Experience with network troubleshooting and support- Experience maintaining zebra thermal printers, troubleshooting thin clients,...

  • Global Talent Acquisition Sourcer

    Há 3 dias

    Rondônia, Brasil eTeacher Group Tempo inteiro

    eTeacher Group is an EdTech pioneer and innovator that has been on the cutting edge of educational technology since its foundation. Today our company has grown to over 800 employees while we deliver high quality live courses to over 50,000 students a year on our online Learning Platform. Our strategy is to continue on our path of innovation to deliver...

  • Senior Platform Product Manager, Scoring

    Há 5 dias

    Rondônia, Brasil Tabby Tempo inteiro

    **Description**: **Tabby** creates financial freedom in the way people shop, earn, and save, by reshaping their relationship with money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA, and Shein use Tabby to...

  • Senior Technical Product Manager

    1 semana atrás

    Rondônia, Brasil Tabby Tempo inteiro

    **Description**: **Tabby** creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or...

  • Senior Sales Manager

    1 semana atrás

    Rondônia, Brasil CCR (Carrier Commercial Refrigeration) Tempo inteiro

    Overview: We are seeking for a** Senior Sales Manager** that will lead the local sales teams, oversees outside sales activities and ensures short to medium term objectives and goals for teams are met. Description - Execution of global sales strategy in local market - Management of sales organisation activity for new and existing customers, - Preparation of...

  • International Payroll Operations Manager

    2 semanas atrás

    Rondônia, Brasil iiPAY Tempo inteiro

    Are you looking for an exciting opportunity to accelerate your career and join a highly successful global business? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have a strong work ethic, global mindset, and the desire to help build...