Support Officer

**Salary**: £12,204 - £13,210 p.a

**Contract Type**: Fixed Term for 12 months

**Hours**: 18.5 (working Wednesday PM, Thursday and Friday)

**Location**: Working to a hybrid model, with office base at Hailsham, and some home working

Are you passionate about delivering outstanding customer service in a varied department? No day is the same.

**Who?**:
Wealden is a large and predominantly rural area situated in East Sussex stretching from the coastal areas of the Seven Sisters and Pevensey Bay in the south and inland to Crowborough and the Ashdown Forest.

The Council has a diverse property portfolio of Local Authority assets, these range from unadopted land and public car parks and toilets to Leisure Centres, commercial and historic properties.

We’re looking for a dedicated Support Officer to join our small and friendly team. You’ll play a vital role in assisting with various enquiries, ensuring a positive experience to customers and colleagues within the authority.

**What will you be doing?**:

- Providing a single point of contact for customers and others, by telephone, electronically or face to face, resolving enquiries, wherever possible, at the first point of contact.
- Ensuring invoicing/payment is carried out and completed within the relevant timescales.
- Day to Day Management of various contracts to include the Community Toilet Scheme.
- Maintain records in respect of car park management to include complaints, queries, payments and legal, including monitoring progress in respect thereof.

**What do you need?**:

- Must be capable of dealing efficiently and sympathetically with members of the public.
- Enthusiastic, conscientious and the ability to use their own initiative and work within a team.
- A good level of general education, with GCSE or equivalent passes in English and Math’s at ‘C’ or above.
- Experience of computerised systems (especially MS Office products).

**What do we offer?**:

- Competitive salary & pension scheme.
- A friendly, supportive team.
- Opportunities for continuing professional development.
- Hybrid working.

**For more information**:
For more information and an informal chat about the opportunities please contact Tina Ford, Car Parking and Facilities Manager - 07985 812012

Post Number: M4012

Closing Date: 16th September 2024

For a copy of the

Wealden District Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

**To Apply**:
**Closing Date**: 30/09/2024

**Interview Date**: TBC

**Post Number**: M4012