Program Manager Latam

Bachelor’s degree or equivalent experience - 3+ years in education management or training enablement roles - 3+ years program management experience coordinating internal and external stakeholders - 3+ years collaborating in cross-functional, multinational, and high-performing teams - Proficiency in English

Job summary

Amazon Web Services (AWS) has the commitment to help close the existing global digital skills gap and train professionals to fill current and future cloud-enabled job opportunities. In order to do this, we are proactively creating mechanisms for massive training to propel Latin America (Latam) to the cloud and have a cloud-ready workforce.

We are hiring a Program Manager, Latam to implement new and existing massive training initiatives integrating AWS Training and Certification (T&C), Educational Programs, academia, and commercial customers, while working in conjunction with internal and external stakeholders.

The Program Manager, Latam will report into the Head of Enterprise Enablement for Latin America and work closely with Commercial & Public sectors leaders, including: Country and Account Managers, AWS T&C, AWS Education to Workforce, Educational Programs (AWS GetIT, AWS re/Start), marketing and PR teams to meet customers and market training demands.

Responsibilities include, but are not limited to:

- Develop training plans for specific customers, markets and initiatives
- Introduce new approaches to training to expedite talent development in the region
- Be the point of contact for customers, help gather requirements and resources needed
- Coordinate internal & external stakeholders to drive successful execution of training plans
- Establish metrics and tracks progress
- Work with stakeholders to deliver knowledge and enablement process improvements
- Leverage analytical approaches to uncover new insights and formulate recommendations; drive action planning based on these insights
- Participate in business reviews, provide monthly, quarterly and ongoing updates

About Us

Inclusive Team Culture

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance

Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

Basic Qualifications
- Bachelor’s degree or equivalent experience
- 3+ years in education management or training enablement roles
- 3+ years program management experience coordinating internal and external stakeholders
- 3+ years collaborating in cross-functional, multinational, and high-performing teams
- Proficiency in English

Preferred Qualifications
- Fluency in Portuguese and Spanish
- Experience working with NGOs, SMBs, startups, multilateral organizations, industry associations, public-private alliances
- Expertise gathering business requirements and using data and analytics to formulate sound program objectives, managing projects, solving business problems, and driving business process improvements
- Outstanding written and verbal communication skills with a proven ability to present information in a clear and concise manner to various technical, business stakeholder, and leadership audiences
- Ability to independently operate and lead through ambiguity in a fast-paced environment
- Strong influencing and negotiation skills
- Highly organized and detail oriented
- Problem-solver with strong analytical skills, strategic thinking, business acumen and the ability to find creative ways to optimize performance

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gend