Head of Revenue Operations Brazil

Company Description

Docplanner is a SaaS tool for doctors and clinics used to optimize their patient flow, reduce no-shows, and digitize their practices in order to be able to spend more time with the patient. We also operate marketplace websites in 13 countries which serve 80 million patients monthly to easily find the right doctor and process over 7,5 million appointment schedules per month.

**Our mission is to “make the healthcare experience more human”.**

Docplanner was founded in 2012 in Poland. Our team now numbers 2,200 people based across offices in Warsaw, Barcelona, Munich, Istanbul, Rome, Bologna, Mexico City and Curitiba. It is backed by leading venture capital funds including Point Nine Capital, Goldman Sachs Private Capital and One Peak Partners, raising a total of €300million to date.

“Culture eats strategy for breakfast” according to Peter Drucker. We believe in that. We’re looking for exceptional people that can help us change the world while building an amazing company.

We are now looking for a **Head of Revenue Operations Brazil.** The role is based in Curitiba and this position will report to the Vice President of Revenue Operations.

**Job Description**:
**What you will do**:

- Be a trusted advisor to the Marketing/Sales/CS and leadership team and be prepared to drive strategic decision-making;
- Be responsible for the effective Business Operation of Sales and Customer operations to Brazil, Chile and Peru markets;
- Be the main point of contact of Business and Operations Local Managers responding to their business needs, sharing insights and making business recommendations;
- Be strong in logical thinking, draw the right conclusions and know how to "defend" your recommendations;
- Coordinate, empower and engage the team of Experts, Specialist and Analysts;
- Be strategic rather than reactive, building/developing the team to deliver value and actionable insights and a world-class customer experience;
- Create a culture that ensures collaboration and goals achievement;
- Manage the collection, analysis, reporting of business KPIs;
- Evaluate performance with key metrics and identify and implement improvement initiatives;
- Review workforce planning ensuring it captures key local priorities;
- Continually develop improvements and embed successful change projects;
- Analyze local processes, identifying differences and best practices, and developing solutions and processes that fit the countries need;
- Build, monitor and optimize processes and take care of the proper operation of internal tools;
- Take part of strategic projects to ensure their success and maximize business impact;
- Actively collaborate with others Heads in a supportive environment that allows the Company to grow, develop and make a difference;
- Coordinate with local structures implementation of global processes;
- Drive quality and consistency in alignments with the global team,

**Qualifications**:

- Thrives in a matrixed environment with a strong focus on creating buy-in across multiple revenue functions;
- Successful track record of being a partner to marketing, sales, finance, and customer success leadership, with the ability to prioritize and balance driving key business objectives with requirements across multiple stakeholders;
- Highly quantitative with excellent analytical thinking skills. Ability to solve ambiguous problems with data;
- Great sales/customer/business operations or revenue operations experience, ideally in a high-growth SaaS environment;
- Have a strong previous experience with enterprise CRM (Salesforce, HubSpot, etc) from administration side;
- Have a great sense of responsibility and know how to organize your work with autonomy;
- Be fluent in English;
- Have extensive experience of leading complex operations team;
- Have strong strategic and customer focus with a clear understanding of performance evaluation and metrics;
- Have solid understanding of reporting and budgeting procedures;
- Demonstrate ability to motivate and communicate with others at all levels;
- Demonstrate ability to manage a project from conception to completion;
- Evidence of well-developed leadership skills;
- Have ability to coach and motivate teams;
- Have excellent organizational and leadership skills with a problem-solving ability;
- Be able to adapt and succeed in a changing environment;
- Have an empathetic, inclusive and curious attitude;
- MBA or postgraduate degree in business, preferred.

Additional Information
**What you will find**
- ** Equity** - That's right. To feel like an owner it's best to be one.
- ** Great people**:

- We get things done. We know our stuff. And have fun in the process =)
- ** Leave your comfort zone** - There were a handful of us when we started. Now there are over 2,000 of us on 4 continents. We learn and grow so the company can.
- ** Focus on results, not tasks**:

- Just because you are doing a lot, does not mean that you get a lot done. We measure our impact, not