Head of Expansion Brazil

**Company Description**
At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries (through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda). Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.

**Why join us?**

Real impact - We help doctors help patients. Your work truly makes a difference.

At scale, yet agile - 3,000+ employees, but still fast, flexible, and hands-on.

Pre-IPO & growing - We’re backed by leading VC funds including One Peak Partners, Goldman Sachs Asset Management, and Point Nine Capital, raising a total of approx. €400m to date. Now, we’re focused on profitability and IPO preparation. It’s an exciting time to join us.

✨ Shape the future, sustain growth - Make a difference now *and* build for long-term success.

Reporting to Marco, our COO Brazil, and dotted line to Maciej, our Global Head of Expansion & Value Delivery, you will play a key role in driving customer centricity, revenue outcomes and operational excellence across our Brazil market - building a dedicated Expansion sales team as part of our Brazil Customer Success area.

In this role, you will be building and executing the Expansion strategy for Doctoralia Brazil. Your responsibilities will include analyzing data to uncover opportunities in cross-selling, upselling, product portfolio enhancement, package design, pricing optimization, and other levers to unlock value from our existing customer base and be responsible for the budget targets of 4 main products: First Class and Media360 (visibility products), Noa.ai and DP Payments (efficiency products). This is a unique opportunity to work at the intersection of revenue and strategy, driving growth through analysis to then align and execute in a scale-up environment.

In this role, you are contributing by leading expansion revenue in Brazil - with a special focus on MRR increase from current customer base:

- Analyze and propose the most suitable GTM structure, given available resources and products
- Understand and optimize performance of your respective teams, in close collaboration with RevOps, Customer Marketing (activating customer base and generating eCommerce revenue & leads) and Sales
- Business/financial modeling (business analysis, forecasting, budget simulations)

You will bring deep expertise in at least one of the areas under your responsibility (Sales/Revenue or CS), with a strong enthusiasm for exploring and mastering new fields:

- Commercial Acumen: you’re a highly data
- and customer-oriented Revenue leader and understand the sensitivity of Expansion revenue, and its close ties to other commercial teams (Sales, retention-focused CS).
- Strategic Leadership: you will be pivotal in translating high-level revenue strategy into actionable business plans and coordinating commercial initiatives across all teams.
- Operational Excellence: establish and optimize processes for all teams and foster an environment conducive to innovation.
- Team Leadership: lead, develop and retain a high-performing commercial team; advise on optimal team structure and work hand-in-hand with other leaders in Brazil as well as Global teams (Sales, CS, Customer Marketing).
- Opportunity for Impact: this role offers an exciting opportunity to make a meaningful impact on the organization, utilizing leadership and strategic skills to drive operational success and innovation.

**Qualifications**
- **
Experience**:

- Proven track record in managing P&L, customer base management, and expansion strategies;
- Solid experience with SaaS or Software sales, B2C and B2B customer dynamics and sales cycles;
- Deep knowledge of sales funnel analysis, performance management metrics, unit economics of expansion, and curiosity to explore underlying drivers of (under)performance.
- Proficiency in consultative sales techniques, such as SPIN Selling or similar methodologies;
- Experience with CRM platforms like Salesforce or HubSpot and marketing automation tools.
- Fluent English proficiency for collaboration with global teams.
- ** Skills**:

- A strategic mindset with expertise in optimizing the customer journey to enhance LTV;
- Demonstrated success in achieving targets and improving customer engagement metrics.
- Excellent communication and interpersonal skills, capable of influencing at all organizational levels.
- Proficiency in using data-driven insights to drive strategic decisions and improve processes.
- ** Attributes**:

- Customer-focused leadership style with a passion for delivering value and exceptional customer experiences (attention to detail and obsession about customer satisfaction & revenue growth) while delivering on business targets.
- Ability to thrive in a fast-paced, results-