Head of Expansion

**Company Description**
Do you want to work on the **largest healthcare platform** in the **WORLD**?

We are **Doctoralia**, a Docplanner Group company, present in** 13 countries**, responsible for serving more than **55 million patients** and processing more than **15 million appointments** per month. We currently have more than** 2 million healthcare professionals** in our database, totaling approximately **10 million patient** evaluations to date.

**Our mission is to “make the healthcare experience more human.”**

Through a diverse range of services, we are able to serve different audiences: our marketplace, which allows patients to schedule and evaluate appointments and doctors at any time of the day or night; and our SaaS system (Software as a Service) aimed at optimizing office management, patient flow and online bookings. All this through an internet platform and our iOS/Android apps.

The Head of Expansion will own the P&L for expansion products, focusing on managing and optimizing the installed customer base to drive growth through sales, onboarding, farming, and retention initiatives. This role is pivotal in maximizing value delivery to customers, enhancing their lifetime value (LTV), and ensuring sustainable growth for the company.

**P&L Ownership and Strategy Development**
- Manage the P&L for expansion products, ensuring revenue and profitability targets are achieved
- Develop and execute data-driven strategies to maximize customer lifetime value through cross-selling, up-selling, and retention initiatives while tailoring to specific customer segments after proper customer journey mapping.

**Sales Execution and Data Analysis**
- Develop and execute targeted outreach strategies that align with Ideal Customer Profiles - ICPs (defining and refining the ICPs as well), ensuring personalized, high-value interactions that resonate with customer needs, targeting the most valuable customer segments with precision
- Balance communication frequency to avoid overload and minimize customer database burnout while maintaining consistent engagement
- Leverage data-driven insights to prioritize leads and tailor messaging, maximizing the efficiency and effectiveness of sales efforts
- Implement and monitor KPIs to evaluate outreach impact, iteratively improving processes while maintaining a customer-first approach, while leveraging data to segment the customer base.
- Drive innovation in sales processes, promoting automation and efficiency to improve operational performance.

**Team Leadership and Reports**
- Build, lead and develop a high-performing expansion team focused on customer engagement, onboarding, and farming opportunities
- Equip the team with advanced sales techniques, product knowledge, and tools for consultative selling
- Prepare detailed reports on sales performance, expansion opportunities, and actionable recommendations to enhance results.

**Qualifications** Skills and Experience**:

- Proven track record in managing **P&L**, **customer base management**, and **expansion strategies**;
- Solid experience with **SaaS** or Software sales, **B2C and B2B** customer dynamics and **sales cycles**;
- Deep knowledge of **sales funnel analysis**, **performance management metrics**, **unit economics of expansion**, and curiosity to explore underlying drivers of (under)performance.
- A strategic mindset with expertise in** optimizing the customer journey to enhance LTV**;
- Highly **client-centric approach**, with a strong focus on understanding customer needs, building long-lasting relationships, and delivering tailored solutions;
- Proficiency in **consultative sales techniques**, such as SPIN Selling or similar methodologies;
- Experience with **CRM** platforms like Salesforce or HubSpot and marketing automation tools.
- Demonstrated** ability to** **inspire, lead, and develop high-performance teams**;
- Advanced **English proficiency** for collaboration with global teams.

**Additional Information**
Our working hours are from **Monday to Friday**, from 9 am to 6 pm;
And our **Benefits**:

- We have **compensatory time off**(Banco de Horas);
- ** Food/Market Voucher**;
- ** Medical, Dental, and Group Life Insurance**;
- ** Pet Plan**;
- ** iFeel app**, for emotional comfort;
- ** Gympass** for you and up to 3 people
- ** Creditas**: Payroll loan services, eligible after 6 months of employment;
- ** Stock Options** - eligible after 6 months of employment (5 years grace period).
- ** Birthday Day Off**;
- ** Daycare Assistance**;
- ** Partnership Club**, with discounts ranging from teaching institutions, such as colleges and language learning services;
- ** Referral Program** offers up to R$600 per person who stays with us for more than 6 months;
- ** Leave of Absence/Time-off**: In the event of the passing of **loved ones**, we offer** 10 days off**; if your **pet**passes away, we offer **2 days**. Got **married**? **7 days** of rest Did the **baby arrive**? We offer **30 days for Dads**and **6 mon