Empregos atuais relacionados a Customer Support Analyst I and Ii - Joinville - Billor

  • Customer Support Analyst I and Ii

    2 semanas atrás

    Joinville, Brasil Billor Tempo inteiro

    **About Us** At Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling...

  • Driver Support Professional Wanted

    2 semanas atrás

    Joinville, Santa Catarina, Brasil beBeeCustomerAnalyst Tempo inteiro R$3.000 - R$5.000

    About the Role">">Support Drivers and Customers with Proactive Service, Analyst Needed.",

  • Suporte Tecnico Nivel I

    2 semanas atrás

    Joinville, Santa Catarina, Brasil BrasilCT Tempo inteiro

    Join to apply for the Suporte Tecnico Nivel I role at Brasil/CT . Salary: To be negotiated. We are seeking a professional to work as a Suporte Tecnico Nivel 1, focusing on remote customer support for our systems. The candidate should have previous experience in technical support and reasonable knowledge of systems and customer service. Responsibilities...

  • Driver Success Specialist

    2 semanas atrás

    Joinville, Santa Catarina, Brasil beBeeCustomerSupport Tempo inteiro R$3.000 - R$5.000

    Job OverviewWe're looking for a skilled professional to fill the role of Customer Support Analyst I and II.This is an exciting opportunity for someone who enjoys working with customers, resolving issues, and providing excellent support.The ideal candidate will be fluent in English and Portuguese, have previous experience in customer support, and possess...

  • Mid-level Application Support Analyst

    2 semanas atrás

    Joinville, Brasil McFadyen Digital Tempo inteiro

    Company Description McFadyen Digital is the leading advisor and implementer of e-commerce marketplace solutions. During 15 years of implementing marketplaces, we’ve built dozens of platforms that cumulatively generate billions of dollars of GMV. We’re honored to have served 10% of the Fortune 500. Over 250 global brands like ABB, AB InBev, ACCO,...

  • Compliance Support Analyst, Payroll

    Há 2 dias

    Joinville, Santa Catarina, Brasil Deel Tempo inteiro

    Location Brazil Employment Type Full time Location Type Remote Department Local Payroll, Local Payroll Internal Operations, Local Payroll Compliance Overview Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Deel combines HRIS, payroll, compliance, benefits,...

  • Customer Experience Analys

    Há 7 dias

    Joinville, Brasil 1WorldSync Tempo inteiro

    Job: Customer Experience Analyst (GSDN) As a Customer Experience Analyst (GSDN) at Simplus a 1WorldSync, responsibilities include the following: **Desired Skills and Experience**: *** - Acting in Onboarding and Support processes for customers and partners. - Leading the implementation of Pilot projects. - Engaging those involved in understanding and using...

  • Customer Experience Analys

    Há 6 dias

    Joinville, Brasil 1WorldSync Tempo inteiro

    As a **Customer Success Analyst** - at Simplus a 1WorldSync, responsibilities include the following: - Support the management of Simplus customer success areas with the implementation and monitoring of KPIs. - Control conversion rates at all stages of the customer relationship process. - Participate in the creation and execution of management processes. -...

  • Commercial Support Analyst

    Há 2 dias

    Joinville, Santa Catarina, Brasil BairesDev Tempo inteiro

    Overview Commercial Support Analyst at BairesDev – remote work. We are looking for a Junior Commercial Support Analyst to join our team. This role will focus on supporting commercial operations through data analysis, process improvement, and cross-functional collaboration. This is an excellent opportunity to develop your analytical skills and gain valuable...

  • Customer Experience Analys

    Há 5 dias

    Joinville, Santa Catarina, Brasil 1WorldSync Tempo inteiro

    As a **Customer Success Analyst** - at Simplus a 1WorldSync, responsibilities include the following:- Support the management of Simplus customer success areas with the implementation and monitoring of KPIs.- Control conversion rates at all stages of the customer relationship process.- Participate in the creation and execution of management processes.-...

Customer Support Analyst I and Ii

2 semanas atrás

Joinville, Brasil Billor Tempo inteiro

**About Us**

At Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling drivers to maximize productivity and enjoy more time with their families.

**About the role**

If you are passionate about Customer Support and want to make a difference in the daily lives of drivers and customers, join our team

**Responsibilities**
- Hold welcome calls for new drivers, ensuring they understand the processes and have the tools they need to succeed
- Monitor and manage drivers' rest time, providing support when necessary
- Assist drivers with issues related to supplies and proactively resolve possible problems
- Conduct regular calls with active drivers for follow-up and problem resolution
- Satisfaction survey (CSAT and NPS): Conduct surveys to measure the level of satisfaction of drivers and customers, ensuring that feedback is addressed and implemented
- Plan and execute campaigns to increase driver engagement and retention
- Manage communication and monitoring of vehicle safety and maintenance campaigns
- Develop and send mass communications to keep drivers and customers informed about important updates
- Create and share training materials for drivers and customers
- Monitor and update driver rankings based on performance metrics, creating gamification
- Collect feedback from drivers after cancellation, seeking to identify improvements in the process
- Manage the contract termination process and ensure completion of all termination step
- Experience in Customer Success and proactive customer service

**Requirements**:

- Fluent in English and Portuguese
- Fluency in Brazilian Portuguese (speaking, reading, and writing)
- Previous experience in Customer Support
- Ability to manage customer relationships and resolve problems
- Ability to analyze data and use metrics like CSAT and NPS
- Excellent communication and organization skills
- Proactivity and focus on results

**Bonus qualifications**
- Spanish is a plus
- Experience in the logistics, transportation, or technology sector

**Extra information and benefits**
- On-site in Joinville, SC
- Health and dental plan
- Paid vacation
- Holidays off
- Parental Leave
- Wedding Leave
- Flash card (supermarket and restaurants)
- Total Pass
- Clude Saúde
- Annual bonus based on both company and individual performance
- Eligibility to the LTIP (Long Term Incentive Plan)

Tipo de vaga: Autônomo / PJ

Pagamento: R$3.000,00 - R$5.000,00 por mês

**Benefícios**:

- Assistência médica
- Assistência odontológica
- Vale-alimentação

Possibilidade de deslocamento/mudança de local:

- Joinville - SC: Deslocar-se ou se mudar para o local da vaga antes de começar a trabalhar (obrigatório)

**Experiência**:

- Customer Support (preferencial)

Idioma:

- Inglês (obrigatório)
- Espanhol (preferencial)