Customer Support Analyst I and Ii

Há 5 dias

Joinville, Brasil Billor Tempo inteiro

**About Us** At Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling drivers to maximize productivity and enjoy more time with their families. **About the role** If you are passionate about Customer Support and want to make a difference in the daily lives of drivers and customers, join our team **Responsibilities** - Hold welcome calls for new drivers, ensuring they understand the processes and have the tools they need to succeed - Monitor and manage drivers' rest time, providing support when necessary - Assist drivers with issues related to supplies and proactively resolve possible problems - Conduct regular calls with active drivers for follow-up and problem resolution - Satisfaction survey (CSAT and NPS): Conduct surveys to measure the level of satisfaction of drivers and customers, ensuring that feedback is addressed and implemented - Plan and execute campaigns to increase driver engagement and retention - Manage communication and monitoring of vehicle safety and maintenance campaigns - Develop and send mass communications to keep drivers and customers informed about important updates - Create and share training materials for drivers and customers - Monitor and update driver rankings based on performance metrics, creating gamification - Collect feedback from drivers after cancellation, seeking to identify improvements in the process - Manage the contract termination process and ensure completion of all termination step - Experience in Customer Success and proactive customer service **Requirements**: - Fluent in English and Portuguese - Fluency in Brazilian Portuguese (speaking, reading, and writing) - Previous experience in Customer Support - Ability to manage customer relationships and resolve problems - Ability to analyze data and use metrics like CSAT and NPS - Excellent communication and organization skills - Proactivity and focus on results - On-site in Jonville/SC **Bonus qualifications** - Basic or advanced Spanish - Experience in the logistics, transportation, or technology sector **Benefits** - Health and dental plan - Paid vacation - Holidays off - Flash card (supermarket and restaurants) - Annual bonus based on both company and individual performance - Eligibility to the LTIP (Long Term Incentive Plan) Tipo de vaga: Autônomo / PJ Pagamento: R$3.000,00 - R$5.000,00 por mês **Benefícios**: - Assistência médica - Assistência odontológica - Vale-alimentação Horário de trabalho: - De segunda à sexta-feira Pagamento adicional: - Bônus - Plano de Incentivo Possibilidade de deslocamento/mudança de local: - Joinville - SC: Deslocar-se ou se mudar para o local da vaga antes de começar a trabalhar (obrigatório) **Experiência**: - Customer Support (preferencial) Idioma: - Inglês (obrigatório) - Espanhol (preferencial)

  • Customer Support Analyst I and II

    2 semanas atrás

    Joinville, Santa Catarina, Brasil Par RH®️ Tempo inteiro R$35.000 - R$55.000 por ano

    About UsAt Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling...

  • Customer Support I

    Há 2 dias

    Joinville, Brasil Billor Tempo inteiro

    **About the role** If you are passionate about Customer Support and want to make a difference in the daily lives of drivers and customers, join our team! **Responsibilities** - Support the execution of operational support routines, such as sending documents, updating registration information, and providing general guidance - Help drivers with...

  • Customer Support I

    4 semanas atrás

    Joinville, Brasil Billor Tempo inteiro

    **About the role**If you are passionate about Customer Support and want to make a difference in the daily lives of drivers and customers, join our team!**Responsibilities**- Support the execution of operational support routines, such as sending documents, updating registration information, and providing general guidance- Help drivers with supply-related...

  • Customer Support I

    Há 5 dias

    Joinville, Brasil Billor Tempo inteiro

    **About Us** At Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling...

  • Customer Support I

    4 semanas atrás

    Joinville, Brasil Billor Tempo inteiro

    **About Us**At Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling...

  • Customer Experience Analyst

    2 semanas atrás

    Joinville, Brasil 1WorldSync Tempo inteiro

    As an Customer Success Analyst - at Simplus a 1WorldSync, responsibilities include the following: - Support the management of Simplus customer success areas with the implementation and monitoring of KPIs; - Control conversion rates at all stages of the customer relationship process; - Participate in the creation and execution of management processes; -...

  • Customer Experiencia Analyst

    Há 5 dias

    Joinville, Brasil 1WorldSync Tempo inteiro

    As an **Customer Success **Analyst** - at Simplus a 1WorldSync, responsibilities include the following: - Support the management of Simplus customer success areas with the implementation and monitoring of KPIs; - Control conversion rates at all stages of the customer relationship process; - Participate in the creation and execution of management...

  • Customer Experience Analys

    2 semanas atrás

    Joinville, Brasil 1WorldSync Tempo inteiro

    As a **Customer Success Analyst** - at Simplus a 1WorldSync, responsibilities include the following: - Support the management of Simplus customer success areas with the implementation and monitoring of KPIs. - Control conversion rates at all stages of the customer relationship process. - Participate in the creation and execution of management processes. -...

  • Customer Support Specialist

    3 semanas atrás

    Joinville, Brasil FBS Inc. Tempo inteiro

    FBS is a global trading and investment platform focused on users. The mission of FBS is to create the most convenient tool on the market for fast financial transactions, investing, and trading with quick adaptation to the user's preferences and pursuing interests. Our team consists of more than 450 professionals from 15 countries. As for the company’s...

  • Cx Analyst

    Há 2 dias

    Joinville, Brasil Snap36 Tempo inteiro

    Description Job: Customer Success Analyst As an Customer Success Analyst at Simplus a 1WorldSync, responsibilities include the following: The analyst will carry out the implementation of the project starting with the Kick-off, monitoring the activities belonging to each phase and will pass on to the client the status of the project. At the end, you will be...