Customer Support I

Há 2 dias

Joinville, Brasil Billor Tempo inteiro

**About the role**

If you are passionate about Customer Support and want to make a difference in the daily lives of drivers and customers, join our team

**Responsibilities**
- Support the execution of operational support routines, such as sending documents, updating registration information, and providing general guidance
- Help drivers with supply-related matters and proactively resolve potential problems
- Log interactions in the customer service system (CRM), ensuring a complete history
- Support the team in communication campaigns with drivers and customers (e.g., sending standardized messages)
- Assist in collecting feedback through satisfaction surveys (CSAT)
- Contribute improvement suggestions based on daily interactions

**Requisitos**:

- Fluent in English and Portuguese
- Previous experience in Customer Support
- Ability to manage customer relationships and resolve problems
- Excellent communication and organization skills
- Proactivity and focus on results

**Diferentials**
- Basic or advanced Spanish
- Experience in the logistics, transportation, or technology sector

Benefícios
- On-site in Joinville, SC
- Health and dental plan
- Paid vacation
- Holidays off
- Parental Leave
- Wedding Leave
- Flash card (supermarket and restaurants)
- Total Pass
- Clude Saúde
- Annual bonus based on both company and individual performance
- Eligibility to the LTIP (Long Term Incentive Plan)

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