Dir-global Luxury Account

**Job Number** 22118694

**Job Category** Sales & Marketing

**Location** Brazil Office, Alameda Santos 2233 piso E1, Sao Paulo, Sao Paulo, Brazil VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** Y

**Relocation?** N

**Position Type** Management



**JOB SUMMARY**

The Global Luxury Account Director will be a luxury specialist and responsible for developing and maintaining strategic relationships with key luxury accounts and segments within the respective geographical region of CALA. The Global Luxury Account Director is expected to meet established room night and revenue goals as set by the Director, Global Luxury Sales CALA while professionally representing Marriott Internationals luxury portfolio, managing responsibilities that ensure a strong relationship as a liaison with customers and each property. In addition, the position will work in collaboration with the broader GSO team located in the geographic region.

Position is located in Sao Paulo, Brazil.

**CANDIDATE PROFILE**

**Education and Experience Preferred**
- Bachelor’s degree or equivalent required.
- Able to demonstrate strong selling skills/experience
- Proficient computer skills
- Strong administrative skills
- Strong project management and organizational skills
- Good written and verbal communication skills
- Ability to influence at all levels of the organization both at corporate and in the field while maintaining positive relationships with customers (both internal and external).
- Solid sales skills with strong and ethical sales principles and processes
- Ability to perform job function with mínimal supervision, even under pressure and as a cohesive team member
- Ability to be a clear thinker, analyze and resolve problems while exercising good judgment
- Ability to remain calm and courteous with difficult and demanding situations
- Ability to be able to maintain extensive travel requirements
- Ability to prioritize, organize work assignments and follow-up
- Ability to ensure security and confidentiality of guest and hotel data.
- Ability to enforce the company’s quality procedures
- Maintain high level of knowledge in reference to Marriott’s product
- Maintain complete knowledge of and comply with all GSO policies and procedures
- Ensure that processes meet Marriott’s standards in terms of consistency and standardization
- Ability to manage electronic real time communication channels
- Work effectively in a team environment

**CORE WORK ACTIVITIES**
- Manage and lead as necessary, travel opportunities including Road shows, Tradeshows, Industry events, sales appointments and familiarization trips.
- Assist in the rollout and management of our new luxury programs.
- Proactively research and update GSO, Corporate Office and Hotel colleagues on industry, market and account trends.
- Represents Marriott’s luxury brands where applicable in vertical market segments.
- Develop and maintain respectful working relationship at all levels of the organization, while working within the Marriott GSO to ensure results and goals are achieved.
- Proactively identify opportunities to lead special projects that drive efficiencies for the broader team.
- Lead and participate in client sales meetings.
- Collaborate effectively with peers, managers, and customers in a global and culturally diverse environment.
- Ensure Strategic Account Plans focus on improving market share, leveraging efficiencies, generating revenue
- Increase penetration of high potential accounts to optimize demand across all luxury brands and satisfy important property needs.
- Provide informal mentorship to less experienced members of the GSO team.
- Build Relationships with the following
- Internal: Marriott GSO, On-property sales and marketing teams, Global Sales Offices and administrative support staff.
- External: Customer/Client Base in responsible markets
- Facilitate and lead customer presentations to accounts based upon customer needs.
- Entertain customers as appropriate to establish and/or deepen the customer relationship to identify additional sales opportunities.
- Develop communications templates/framework that can be leveraged by other team members to drive effective conversations with existing or prospective customers.
- Proactively facilitate communication with the customer base.
- Communicate with clients to gain full understanding of decision making process including history, key decision factors, time line, and decision hierarchy.
- Build and maintain good relations with relevant Marriott’s luxury properties to better understand property-specific needs and identify relevant business opportunities.
- Maintain strong and collaborative working relationships with all members of Global Sales Organization.
- Promote positive relations and teamwork with all members of the GSO.
- Promote the financial success of Marriott International by ensuring all bookings and interactions support long-term financial reasoning.
- Maintain complete knowledge of Ma