Director of Sales Operations

**Your wellbeing matters. Join a company that cares.**

**GET TO KNOW US**

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.
- **Big news: Gympass is now Wellhub**

We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a "pass for gyms" to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.

**THE OPPORTUNITY**

We are hiring a **Director of Sales Operations** to our Global Sales & Operations team in São Paulo

In this role, you will lead our business analytics function and transform how we leverage data to drive strategic business outcomes within the Revenue organization. Reporting directly to the Senior Director of Sales Operations and Analytics, you will play a key role in evolving our analytics capabilities from reactive reporting to proactive, high-impact strategic insights. This is a unique opportunity to build advanced analytical frameworks, champion data-driven decision-making across the Revenue organization, and directly influence our growth trajectory.

**YOUR IMPACT**:

- Define and execute the strategic roadmap for the Revenue Analytics function, aligning closely with the broader Revenue Organization's goals and challenging existing norms to uncover new opportunities.
- Translate complex analytical findings into clear, concise, and compelling narratives that influence executive-level decisions and drive business action.
- Lead, mentor, and develop a team of Analysts, fostering a culture of high performance, continuous learning, and intellectual curiosity.
- Oversee and drive critical analytical initiatives, including:

- Improving sales forecasting accuracy and predictability.
- Developing sophisticated customer lifetime value (CLTV) models and churn prediction analyses.
- Optimizing pricing strategies through data-driven insights.
- Designing and implementing intelligent client tiering and comprehensive book of business views.
- Establishing and refining key performance metrics for sales, client success, and overall revenue performance.
- Conducting in-depth market segmentation and identifying growth opportunities.
- Analyzing existing client matrices to uncover expansion and retention drivers.
- Collaborate cross-functionally with Global analytics, Finance, Marketing, Product, and Operations to ensure data quality and consistency and integrated insights.
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

**WHO YOU ARE**:

- At least 4-5 years in a leadership role, managing and mentoring analytical teams, preferably within a fast-paced SaaS, B2B, or tech company environment.
- Exceptional strategic thinking capabilities with a proven ability to identify key business problems, frame them into analytical questions, and deliver actionable solutions.
- Strong understanding of sales processes, revenue funnels, and key revenue metrics (e.g., pipeline, conversion rates, ARR/MRR, churn, CLTV).
- Outstanding communication, presentation, and interpersonal skills, with the ability to clearly articulate complex analytical concepts to both technical and non-technical audiences, including senior executives.
- Strong project management skills with the ability to prioritize and manage multiple initiatives concurrently.

**WHAT WE OFFER YOU**:
We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs

Our benefits include:
**WELLNESS**: Health, dental, and life insurance.

**FLEXIBLE WORK**: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover t