Minestar Performance Manager

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**IT IS YOUR TIME**

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Important**:

- **Don’t forget to include a resumé in English in your profile in Workday.**

**What you will do**:

- Drive customer recognition of the value of product feature design, improved processes, and change management.
- Increasing product-positioning knowledge for Caterpillar and providing feedback on product features/benefits.
- Improving the industry’s perception of Caterpillar and participating in related mining associations.

**What you have**:
**Customer Focus**: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

**Service Excellence**: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
**Relationship Management**: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
**Field Support**: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products.

**Basic Requirements**:

- Bachelor's degree in mining engineering or similar.
- ** Experience in** Mining Equipment Management
- ** Demonstrated ability to** work with Mining Customers and/or Mining Dealers
- Understanding of mining technology
- English Pre Advanced
- Fleet management experience - Modular system, Front Runner.
- Experience with Mining Caterpillar Products
- Experience and/or working with Caterpillar Dealers
- Understanding of mining technology
- MineStar or Command for Hauling experience.

**Additional Information**:

- This position will require up to 40% travel both domestically and internationally.

**Some of the offered benefits**:

- Medical plan
- Dental plan
- Medicines reimbursement
- Psychological, Legal, Social and Finance Support Program
- Private pension plan
- Profit share
- Meal assistance
- Christmas basket
- Transportation
- Life and personal insurance
- Extended maternity and paternity leave
- Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport

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**Posting Dates**:
July 8, 2025 - July 20, 2025
Caterpillar is an Equal Opportunity Employer.

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