Operations Manager
Há 7 horas
Role: Operations Manager-Contact Center Location: Sao Paulo, Brazil.Work from office.Office location: near Santo Amaro Station / Giovani Gronchi.Sao Paulo | Brazil – CENESP Salary: BRL 10,000/month- BRL 12,000/month The Operations Manager of a contact center oversees daily operations, manages staff, and ensures high-quality customer service while optimizing efficiency and performance metrics.Key Responsibilities: Oversee Daily Operations: Manage the overall operations of the contact center, ensuring that all processes run smoothly and efficiently.Staff Management: Supervise, train, and mentor customer service representatives, providing feedback and coaching to improve performance.Performance Monitoring: Analyze key performance indicators (KPIs) to assess the effectiveness of operations and implement strategies for improvement.Customer Satisfaction: Ensure that customer service goals are met, focusing on enhancing the customer experience and resolving complex inquiries or complaints.Budget Management: Manage the contact center budget, ensuring that resources are allocated effectively to meet operational needs.Process Improvement: Develop and implement operational procedures to optimize efficiency and productivity within the contact center.Technology Implementation: Drive the adoption of technology solutions to enhance contact center performance and streamline operations.Collaboration: Work closely with other departments to ensure a seamless customer service experience and address any operational challenges.Required Skills and Qualifications Experience: ***** years of proven experience as a Contact Center Operations Manager or in a similar role within customer service.Leadership Skills: Strong leadership and interpersonal skills to effectively manage and motivate a team.Analytical Skills: Ability to analyze data and trends to make informed decisions and drive performance improvements.Technical Proficiency: Familiarity with contact center technologies and software to manage operations effectively.Problem-Solving Skills: Strong problem-solving abilities to address issues quickly and efficiently.Work Environment: The role typically requires working in an office environment, with the possibility of remote work depending on the organization's policies.The Operations Manager may need to be available during peak hours to oversee operations and support staff.
-
Operations Manager
1 semana atrás
Belo Horizonte, Brasil Talent Pal Tempo inteiroCompany Description We suggest you enter details here. Role Description This is a full-time on-site role for an Operations Manager located in A'ali. The Operations Manager will be responsible for ensuring the smooth operation of Pamchal Foodlab's daily activities, managing and training staff, and developing and implementing strategies to increase...
-
Operations Manager
1 semana atrás
Belo Horizonte, Brasil Virtual Work World Tempo inteiroRole: Operations Manager (Salon, Spa, and Aesthetic industry - MUST HAVE EXPERIENCE)Role Specifics: We are only considering candidates with experience in the Salon, Spa, and Aesthetic industry. Please apply only if you have worked in this field.Contract: Full-time Remote Contractor (40 hours weekly / 160 hours monthly)Business Hours: Monday to Friday, 8 AM...
-
Operations Manager
Há 2 dias
Belo Horizonte, Brasil Adilstone Group Tempo inteiroOperations Manager (Ref#007) Belo Horizonte, Minas Gerais Full-time Published : Jun 5, 2024 JOB DESCRIPTION Our client is seeking an experienced Operations Manager to coordinate various department operations of Innovation Manufacturing to ensure the consistent production of products and services of the highest quality to meet or exceed customer satisfaction...
-
Operations Manager
Há 7 dias
Belo Horizonte, Brasil Adilstone Group Tempo inteiroOperations Manager (Ref#007) Belo Horizonte, Minas Gerais Full-time Published: Jun 5, 2024 JOB DESCRIPTION Our client is seeking an experienced Operations Manager to coordinate various department operations of Innovation Manufacturing to ensure the consistent production of products and services of the highest quality to meet or exceed customer satisfaction...
-
Operations Manager
Há 7 dias
Belo Horizonte, Brasil Virtual Work World Tempo inteiroRole: Operations Manager (Salon, Spa, and Aesthetic industry - MUST HAVE EXPERIENCE) Role Specifics: We are only considering candidates with experience in the Salon, Spa, and Aesthetic industry. Please apply only if you have worked in this field. Contract: Full-time Remote Contractor (40 hours weekly / 160 hours monthly) Business Hours: Monday to Friday, 8...
-
Operations Manager
Há 7 dias
Belo Horizonte, Brasil Virtual Work World Tempo inteiroRole: Operations Manager (Salon, Spa, and Aesthetic industry - MUST HAVE EXPERIENCE) Role Specifics: We are only considering candidates with experience in the Salon, Spa, and Aesthetic industry. Please apply only if you have worked in this field. Contract: Full-time Remote Contractor (40 hours weekly / 160 hours monthly) Business Hours: Monday to Friday, 8...
-
Hr Operations Manager
Há 2 dias
Belo Horizonte, Brasil Keeta Tempo inteiroWhat You'll Do We seek an experienced HR Operations Manager to drive HR policy development, SOP creation, process optimization, and team enablement. This role ensures standardized, well-implemented HR policies and processes support business goals and compliance. HR Policy Enablement & Governance : Develop, implement, and maintain comprehensive HR operations...
-
Local Operations
1 semana atrás
Belo Horizonte, Brasil TopDoer Tempo inteiroAbout TopDoerTopDoer is a Workforce Management (WFM) platform helping companies instantly meet their workforce needs by connecting them with reliable freelancers and blue-collar workers on demand. We support businesses in scaling operations fast, efficiently, and with full flexibility.Role DescriptionWe are looking for an experienced Operations & Project...
-
Operations Manager
Há 2 dias
Belo Horizonte, Brasil Didi Tempo inteiroOperations Manager Company Overview If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey. We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities...
-
Operations Manager
Há 7 dias
Belo Horizonte, Brasil beBeeOperations Tempo inteiroTeam Operations Coordinator We are seeking a highly skilled and organized Team Operations Coordinator to support our Founder in managing day-to-day operations and team integration. This role blends organizational management, systems coordination, and strategic support. The ideal candidate will facilitate meetings, track key performance indicators (KPIs),...
