Customer Success Account Manager

Há 3 dias

Rio de Janeiro, Brasil Cambly Tempo inteiro

**Job Title**: Customer Success Account Manager (Brazil)
**Location**: Brazil (hybrid)
**Team**: B2B - Customer Success & Account Management

**About Cambly**:
Cambly is a fast-growing EdTech company on a mission to make English learning accessible to students around the world through live, one-on-one conversations with native speakers. As we expand our B2B footprint in Brazil, we’re looking for a **Customer Success Account Manager (CSAM)** to own the full post-sales experience—from onboarding and platform engagement to account renewals and upsells.

This is a **hybrid role** that combines Customer Success and Account Management responsibilities to provide strategic and hands-on support for a portfolio of B2B clients in Brazil.

**Why This Role?**:
We’re combining CS + AM functions in select markets like Brazil due to:

- A relatively small and manageable customer base
- Low deal complexity
- Budget and resource efficiency

This role is ideal for someone who thrives in a fast-paced, client-facing environment and wants end-to-end ownership of client success and retention.

**What You’ll Do**:

- ** Guide onboarding and adoption**: Lead platform setup for admins and learners to ensure a quick time-to-value.
- **
Account segmentation and strategy**: Segment accounts by revenue potential and create targeted engagement strategies.
- **
Drive engagement and outcomes**: Monitor usage, conduct quarterly business reviews, celebrate learner milestones, and ensure platform value is being realized.
- **
Support and communication**: Be the go-to contact for admin requests and ensure timely, solution-oriented support.
- **
Monitor account health**: Provide regular usage and performance reports to support internal advocacy within client organizations.
- **
Satisfaction tracking**: Run student and admin satisfaction surveys to collect feedback and inform future improvements.
- **
Renewals and upsells**: Own renewal conversations and identify opportunities for account growth through upsells.
- **
CRM management**: Keep HubSpot and internal CRM tools updated with accurate client data, engagement activities, and renewal forecasts.
- **
Performance tracking**: Track and report against key KPIs such as platform utilization, satisfaction, renewal rates, and upsell performance.

**What We’re Looking For**:

- 2-4 years of experience in **Customer Success and/or Account Management**, with a strong track record of **client retention** and **renewal success** in a B2B setting.
- Demonstrated ability to **articulate product value**, manage account health, and lead strategic client conversations.
- Comfortable with **data analysis**, CRM hygiene, and using metrics to drive decisions.
- Skilled in **presenting to stakeholders**, conducting QBRs, and managing multiple accounts in a structured way.
- Fluent in **Portuguese** and **proficient in English** (spoken and written).
- Highly **organized, proactive, and client-centric**.
- Must be **based in Brazil** and familiar with the local business and education landscape.

**Why Cambly?**:

- A global, mission-driven team making a meaningful impact on learners worldwide
- Pre-IPO company with high growth and equity opportunities
- Ownership and autonomy in a cross-functional, collaborative culture
- Chance to grow your career with a company expanding its B2B presence in Brazil

  • Customer Success Manager

    Há 6 dias

    Rio de Janeiro, Brasil TITAN Tempo inteiro

    TITAN is a no-code, web-based, fast paced growing startup within the Salesforce ecosystem. Our platform allows for seamless form creation, data collection, and workflow automation, all with no coding required. We are looking to hire Customer Success Managers to join our growing Customer Success team in North America. As a Customer Success Manager , you'll...

  • Graduate Customer Success Manager

    Há 4 dias

    Rio de Janeiro, Brasil Canonical Tempo inteiro

    Join or sign in to find your next job Join to apply for the Graduate Customer Success Manager role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Manager role at Canonical Get AI-powered advice on this job and more exclusive features. The role of a Customer Success Manager at CanonicalCustomer success...

  • Customer Success Manager

    4 semanas atrás

    Rio de Janeiro, Brasil RightRez (A Mize Company) Tempo inteiro

    This is a full-time remote role for a Customer Success Manager. This position will be responsible for managing and supporting a portfolio of assigned client accounts. You will own the relationships with your clients, acting as a trusted advisor, providing technical support and troubleshooting as needed, and managing client projects. As a CSM, you will also...

  • Customer Success Manager Americas

    Há 2 dias

    Rio de Janeiro, Brasil Kaizo Tempo inteiro

    **Customer Success Manager - North America (Remote, Americas)** **Location**: Remote (Americas time zones) **Preferred locations**: LATAM (e.g. Brazil, Mexico) for time zone alignment **Languages**: Fluent English required **Start Date**: ASAP **Is this how your customers would describe you?**: You’re proactive, strategic, and trusted. You don’t just...

  • Customer Success Manager

    2 semanas atrás

    Rio de Janeiro, Brasil Clearview AI, Inc Tempo inteiro

    **Customer Success Manager, LATAM**:**Position**: Customer Success Manager, LATAM**Responsibilities**:- Proactively manage a portfolio of customers from trial to implementation to ongoing delivery to expand the scope and scale of Clearview AI adoption- Develop and build strong relationships with key customer stakeholders and executive sponsors: steering...

  • Customer Account Manager

    Há 6 dias

    Rio de Janeiro, Brasil Swapcard Tempo inteiro

    Mission TheCAM Team Lead plays a pivotal role in guiding and developing the Customer Account Management team toward a unified, performance-driven model. They coach and support CAMs in balancingrevenue accountability, client success, and platform adoption , ensuring each account reaches its full growth potential while maintaining the highest service...

  • Customer Success Manager Americas

    1 dia atrás

    Rio de Janeiro, Rio de Janeiro, Brasil Kaizo Tempo inteiro

    Customer Success Manager – North America (Remote, Americas)Location: Remote (Americas time zones)Preferred locations: LATAM (e.g. Brazil, Mexico) for time zone alignmentLanguages: Fluent English requiredStart Date: ASAPIs this how your customers would describe you?You're proactive, strategic, and trusted.You don't just manage accounts — you manage...

  • Account Manager

    Há 5 dias

    Rio de Janeiro, Brasil Smart Age Solutions Tempo inteiro

    **Exciting Career Opportunity at Smart Age Solutions: Join Our Global Team as an Account Manager!** Are you ready to embark on a rewarding career journey with Smart Age Solutions? We're a dynamic Digital Marketing agency with New York headquarters and a vibrant Rio de Janeiro branch. We're looking for passionate individuals who want to shape their careers...

  • Senior Customer Success Manager

    4 semanas atrás

    Rio de Janeiro, Brasil Carta Tempo inteiro

    **The Company You’ll Join**:Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit.Carta’s fund administration platform supports nearly 7,000 funds and SPVs, representing $150B in assets under administration in venture capital and private...

  • Customer Success Manager

    2 semanas atrás

    Rio de Janeiro, Brasil EBSCO Information Services Tempo inteiro

    EBSCO International is the international operations group of EBSCO Information Services (EIS). EIS provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users....