Customer Success Manager

2 semanas atrás

Rio de Janeiro, Brasil Clearview AI, Inc Tempo inteiro

**Customer Success Manager, LATAM**:**Position**: Customer Success Manager, LATAM**Responsibilities**:- Proactively manage a portfolio of customers from trial to implementation to ongoing delivery to expand the scope and scale of Clearview AI adoption- Develop and build strong relationships with key customer stakeholders and executive sponsors: steering committees, regular visits (virtual/in-person), reports, events- Understand customers’ needs and priorities to optimize the use of their platform- Identify new opportunities: up-sell, cross-sell, additional training- Be the voice of the customer and provide internal feedback on how Clearview products can better serve our customers- Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results- Resolve billing and support inquiries in a timely and productive manner- Coordinate small customer projects- Assist in onboarding new team members- Bring enterprise experience to the team- Additional duties and responsibilities as reasonably required by the employee’s supervisor or CEO- Work closely with our Global Reseller Partners to manage and optimize customer accounts, ensuring seamless onboarding, training, and ongoing support, with a focus on improving customer satisfaction and retention.- Exercise discretion and independent judgment in developing and implementing strategies to address customer needs and challenges, working closely with cross-functional teams such as finance and marketing, to ensure successful customer outcomes.- Other reasonable additional responsibilities that may be asked from time to time**Physical Demands**:- Must be able to sit and/or stand for long periods of time**Requirements**:- Tri-lingual required: Read/write/speak in English, Portuguese & Spanish.- 5+ years of enterprise software or SaaS customer success/account management with specific experience supporting the public sector (military/government/law enforcement/public safety)- Experience providing product support at the user level- Well-organized and excellent time management abilities- Proven ability to collaborate and build strong relationships with customers- Exceptional oral and written communication skills and attention to detail- Passion for technology and public safety- Bachelor's degree or equivalent experience- Ability to travel within United States

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