Customer Success Manager
Há 5 dias
This is a full-time remote role for a Customer Success Manager. This position will be responsible for managing and supporting a portfolio of assigned client accounts. You will own the relationships with your clients, acting as a trusted advisor, providing technical support and troubleshooting as needed, and managing client projects. As a CSM, you will also be responsible for inside sales, identifying opportunities for account growth and increased value within your existing client base. You will be joining a small company that creates and provides automated air travel booking and management technology to an array of leisure and commercial travel firms around the world. Current clients include EF Education, Grand Circle Travel, Gate 1, AAA, Carnival, and many more. Key Responsibilities Build and maintain excellent business relationships with all clients Ownership over assigned client accounts, providing software support and guidance, and executing strategic growth plans for the account. Forecast and track key account metrics Manage multiple client support requests, prioritizing to meet client’s needs Effectively document client interactions, software issues and defects Analyze and recommend client business processes and best practices Provide the product team with client needs and feedback Train clients to use software effectively Plan and execute client implementations of software Daily monitoring of production software environments Participation in evening/weekend on call rotation Benefits You Will Enjoy Comprehensive Benefits Package that will include Medical, Dental, and Life insurance plans. Retirement Savings Plan with company match. Paid Holidays. Personal Time Off. Requirements Minimum of 3 years of experience as a Customer Success Manager or in an equivalent client-facing account management role. Experience with the airline reservation processes, the Global Distribution Systems, and Passenger Name Records Analytical and troubleshooting skills Ability to work with and understand software functionality in detail Experience troubleshooting proprietary applications Ability to work independently utilizing time management and organizational skills to manage multiple tasks and prioritize while consistently meeting deadlines Ability to research, create, and document requirements, processes, and technical specifications Basic knowledge of SQL a plus and APIs a plus Seniority level Not Applicable Employment type Full-time Job function Other #J-18808-Ljbffr
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Customer Success Manager
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Rio de Janeiro, Brasil SecurityScorecard Tempo inteiroJoin to apply for the Customer Success Manager (Brazil) role at SecurityScorecard Join to apply for the Customer Success Manager (Brazil) role at SecurityScorecard SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex...
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Customer Success Manager
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Rio de Janeiro, Brasil RightRez Tempo inteiroThis is a full-time remote role for a Customer Success Manager. This position will be responsible for managing and supporting a portfolio of assigned client accounts. You will own the relationships with your clients, acting as a trusted advisor, providing technical support and troubleshooting as needed, and managing client projects. As a CSM, you will also...
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Graduate Customer Success Manager
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Rio de Janeiro, Brasil Canonical Tempo inteiroJoin or sign in to find your next job Join to apply for the Graduate Customer Success Manager role at Canonical 3 days ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Manager role at Canonical Get AI-powered advice on this job and more exclusive features. The role of a Customer Success Manager at CanonicalCustomer success...
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Enterprise Customer Success Manager
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Rio de Janeiro, Brasil Canonical Tempo inteiroJoin or sign in to find your next job Join to apply for the Enterprise Customer Success Manager role at Canonical 2 days ago Be among the first 25 applicants Join to apply for the Enterprise Customer Success Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets....
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Customer Success
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Rio de Janeiro, Brasil Canonical Tempo inteiroCustomer Success - Team Manager Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our flagship platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. With more than 1,000 colleagues in over 70...
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Enterprise Customer Success Manager
2 semanas atrás
Rio de Janeiro, Brasil Canonical Tempo inteiroEnterprise Customer Success Manager Join the Canonical team as an Enterprise Customer Success Manager. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering...
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Customer Success Manager
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Rio de Janeiro, Brasil Digilatics Tempo inteiroCustomer Success Specialist – Digilatics Inglês Avançado (obrigatório) A Digilatics, agência de marketing de alta performance focada no setor de home services nos EUA, busca um(a) Customer Success Specialist com experiência comprovada em marca. Queremos alguém que conduza clientes com clareza, proteja o posicionamento das marcas e garanta uma...
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Customer Success Manager
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Aparecida de Goiânia, Brasil SYN SOLUCAO EM SAUDE LTDA Tempo inteiroobre nós: A **SYN SAÚDE**, uma empresa em crescimento e líder em transformação na área da saúde e está buscando um Customer Success altamente qualificado para atuar como elo estratégico entre os hospitais parceiros e nossa plataforma. Esse profissional será responsável por garantir a implementação eficiente da SYN nos hospitais, facilitando o...
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Senior Customer Success Manager
1 semana atrás
Rio de Janeiro, Brasil Carta Tempo inteiro**The Company You’ll Join**: Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Carta’s fund administration platform supports nearly 7,000 funds and SPVs, representing $150B in assets under administration in venture capital and private...
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Senior Customer Success Manager
Há 7 dias
Rio de Janeiro, Brasil Carta Tempo inteiro**The Company You’ll Join**:Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit.Carta’s fund administration platform supports nearly 7,000 funds and SPVs, representing $150B in assets under administration in venture capital and private...
