Customer Success Manager

Há 2 horas

Rio de Janeiro, Brasil Growth Troops Tempo inteiro

**AI Solutions Customer Success Manager**:
Fully Remote & Flexible | High-Growth, Innovation-Driven Team

**Role Overview**

The AI Solutions Customer Success Manager serves as a strategic partner to enterprise clients, translating AI-driven content strategies into measurable business results. Acting as the primary liaison between customer stakeholders and internal teams, the CSM ensures smooth workflow deployment, optimizes performance, and champions best-in-class execution across every engagement.

**Key Responsibilities**
- ** Client Engagement** — Align AI content programs with growth marketers, content leads, and executives to meet defined business objectives.
- ** Project Execution** — Oversee end-to-end deployment timelines, proactively resolving blockers to guarantee on-time publication.
- ** Workflow Optimization** — Collaborate with technical teams to design high-impact AI workflows that balance speed and quality.
- ** Performance Tracking** — Monitor KPIs such as organic traffic, CTR, and revenue impact; iterate strategies to maximize ROI.
- ** Solution Deployment** — Streamline implementation processes, minimizing unnecessary iterations and accelerating time-to-value.
- ** Customer Training** — Equip client teams to leverage AI platforms effectively, eliminating technical hurdles.
- ** Best-Practice Development** — Create repeatable playbooks based on successful rollouts to enable future scalability.
- ** Product Feedback** — Relay actionable insights to Product and Engineering to inform roadmap prioritization and feature enhancements.

**Required Qualifications**
- 5+ years leading software implementations with expertise in onboarding, adoption, and expansion.
- 3+ years partnering with enterprise-level clients and navigating multi-stakeholder environments.
- Demonstrated success driving SaaS or AI solution adoption and measurable outcomes.
- Exceptional spoken and written English; able to distill complex concepts with clarity.
- Strong analytical orientation—experience with SQL, Python, or comparable tools is advantageous.
- Self-starter mentality with proven adaptability in fast-paced settings.

Team Values
- ** Integrity & Humility** — High ethics, low ego, and a sense of humor.
- ** Passion for Growth** — Continuous learning and professional development.
- ** Bias for Action** — Results-focused, decisive, and execution-oriented.
- ** Innovation Through Iteration** — Enthusiasm for experimentation and rapid improvement.

**Benefits**
- 100 % remote work with flexible scheduling.
- Collaborative culture within a rapidly scaling, innovation-focused organization.

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