Customer Support Specialist

Há 6 dias

Sao Paulo, Brasil Pearl Abyss America Tempo inteiro

**Pearl Abyss America, Inc**. - the team behind **Black Desert** and the upcoming titles **DokeV** and **Crimson Desert** - is seeking a high-performing, creative, results-oriented and quality-obsessed **Customer Support Specialist** to help accelerate our gaming reach to millions of Black Desert players in South America.

The video games industry is transforming how players are entertained, communicate with each other, and interact online and on their digital devices. Our company needs a **Customer Support Specialist** who loves videogames and has an entrepreneurial spirit with relentless tenacity to get things done.

You genuinely love videogames, the game players, their communities and their passion for games and facilitate to help them improve the game live-service quality. You will actively interact with the players both in the game and in the community - working closely with other team members in the live operations.

**LOCATION: Brazil **(Remote)

**JOB TYPE**: Contract (8 to 12 months)

**RESPONSIBILITIES**
- Ensure all inbound player inquiries are handled in time of our Service Level Agreement (SLA)
- Maintain solid player relationships by handling questions and concerns with speed and friendliness.
- Follow up with customers to ensure technical issues have been resolved.
- Identify and escalate (real-time) incidents within the games or the community.
- Contribute to issue deflection initiatives such as self-help tools to improve player experience.
- Actively engaging with players in game-chat while maintaining a friendly environment (moderation).
- Analyze, confirm and report malfunctions within the games or on the platform.
- Weekly Reporting on user pain, feedback and operational incidents.
- Assist with South American Localization and participating with Community Events such as our Live Operations Events.

**MINIMUM QUALIFICATIONS**
- Bilingual proficiency in Spanish/Portuguese and English
- High School Degree or above
- 1+ Years’ experience working in a customer service, community management or related field
- Strong customer service ethic and great interpersonal communication skills
- Creativity, curiosity, and a willingness to learn and grow
- Ability to work well in a team
- Good writing skills
- Strong communication skills and the ability to adapt quickly
- Passion for video games and must have a certain understanding of mobile games
- Cheerful personality and be responsible at work
- Experience in customer service in the gaming industry a big plus

**PREFERRED QUALIFICATIONS**
- Avid Black Desert Online player
- Experience in assisting the shipping or managing support for at least one game / software product
- Experience working in the gaming, entertainment or tech industry a plus
- Strong familiarity with the game you will be supporting
- Ability to self-motivate and keep the project moving, especially when working solo
- Organized, dependable, knowledgeable and detail oriented
- May require evening and weekend hours.
- Experience with analytics tools -- such as Google Analytics, Tableau, SQL

**Job Type**: Contract
Contract length: 8 months

Application Question(s):

- What is your favorite video game?

**Language**:

- English (required)
- Portuguese (preferred)
- Spanish (required)

  • Customer Support Specialist

    1 semana atrás

    Sao Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...

  • Customer Support Specialist

    1 semana atrás

    Sao Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...

  • Customer Support Specialist

    Há 7 dias

    São Paulo, São Paulo, Brasil LeanIX GmbH Tempo inteiro

    LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management.We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support...

  • Customer Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomerSupport Tempo inteiro US$59.000 - US$79.000

    Customer Support SpecialistAs a key member of our support team, you will be the primary point of contact for customers, providing exceptional service and ensuring their satisfaction. Your expertise in customer relations and problem-solving skills will enable you to effectively resolve issues and maintain a positive experience for clients.Key...

  • Customer Support Specialist

    Há 7 dias

    Sao Paulo, Brasil project44 Tempo inteiro

    **Why project44?** Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there's still a lot of work to be done. The industry is massive, as is the opportunity. We're looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We're...

  • Customer Support Specialist

    4 semanas atrás

    São Paulo, São Paulo, Brasil SAP Tempo inteiro

    **We help the world run better**We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and support customer's request to support. As part of the global Customer Success organization, you will play a critical role in the company's current and future success as your primary goal will be to analyze and enable our...

  • Customer Support Specialist

    Há 7 dias

    São Paulo, São Paulo, Brasil beBeeSupport Tempo inteiro R$29.264 - R$38.199

    Customer Support SpecialistWe are seeking a Customer Support Specialist to join our team. This role involves interacting with customers and company representatives to handle various pre-sales or post-sales service functions.The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong...

  • Customer Support Specialist

    Há 6 dias

    São Paulo, São Paulo, Brasil project44 Tempo inteiro

    **Why project44?**Our mission is to usher in a new era of trust and predictability to transportation and logistics, but there's still a lot of work to be done. The industry is massive, as is the opportunity. We're looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world. We're...

  • Customer Support Specialist

    3 semanas atrás

    São Paulo, São Paulo, Brasil Jobs for Humanity Tempo inteiro

    Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • Customer Support Specialist

    2 semanas atrás

    São Paulo, São Paulo, Brasil Schneider Electric Tempo inteiro

    Overview Customer Support Specialist - Digital Grid at Schneider Electric. This role involves acting in a technical and customer management capacity within the Digital Grid Global Support organization and supporting ADMS in customer environments. Responsibilities Act in a technical and customer management role within the Digital Grid Global Support...