Manager - Support & Deployment Services

Há 7 dias

Colombo, Brasil OrangeHRM Tempo inteiro

OrangeHRM Inc. Head Quarters is based in the US and develops the world’s most widely used open source human resource management software. At OrangeHRM, we adopt the latest practices in software engineering that enable us to rapidly meet the demands of our global user base.

Few of our clients

**Manager - Support Services**

Each day there is a new opportunity to solve a problem, automate a task, or kickoff a new project.You will manage a team that directly supports clients across our dynamic business and technical environments. You must be passionate about engaging your customers and ensuring their success with our software. You have impeccable relational skills and can create win/win environments for all parties that you work with. Success is about happy customers and renewals.

**Primary Duties and Responsibilities**
- Ensure customer service excellence by actively monitoring support tickets and ensuring all tickets are resolved in a timely and comprehensive manner.
- Provide day-to-day leadership and management of the team including resource management, hiring, retention, mentorship, and performance management
- Define industry-standard policies and procedures for the day-to-day operation of the team, refining and adjusting on an ongoing basis to maximize the efficiency of the team.
- Perform direct customer support to understand day-to-day activities and key customer concerns
- Champion the needs of the customer within OrangeHRM, ensuring their requirements are effectively represented and addressed
- Own customer escalated issues and drive them through to resolution
- Maintain direct contact and a good relationship with key clients
- Involve other departments in the organization as per relevance in solving client reported problems
- Create and Review dashboards in order to meet customer as well as internal reporting requirements
- Work on ad-hoc projects that may be assigned to you

**Qualifications & Experience**
- Bachelor's Degree or equivalent.
- At least 5 years demonstrated experience in engaging with customers to solve real world problems
- At least 3 years demonstrated experience in managing an IT service department or a team
- Impeccable written and verbal communication skills in English
- Experience with Zoho Desk is a distinct advantage

  • Manager, Shared Services

    2 semanas atrás

    Colombo, Brasil Rizing Tempo inteiro

    Rizing is a privately held multi-million dollar international company fully committed to providing leading SAP functional and technical services to our customers. We provide best in-class solutions to meet the global demand for SAP consulting, implementation services, and products by leveraging our industry expertise to help companies run better. For...

  • Service Desk Knowledge Manager

    1 semana atrás

    Colombo, Brasil Brennan IT Tempo inteiro

    **Why work for Brennan?** We are a national company with a reputation for delivering technical excellence, innovation and high-quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row. **Brennan IT benefits include**: - A strong culture underpinned by values...

  • Procurement Officer

    2 semanas atrás

    Colombo, Brasil Michelin Tempo inteiro

    Procurement Officer Guarantee Purchasing operations with the business entities from operational implementation of contracts to E2E-execution from PO creation to payment. KEY EXPECTED ACHIEVEMENTS 1. CONTRACTS DEPLOYMENT & MANAGEMENT - Ensure that, the contract is operationally properly implemented during deployment/rollout phase in collaboration with...

  • Procurement Officer

    1 semana atrás

    Colombo, Brasil Michelin Tempo inteiro

    Procurement Officer- - - - - - - - - - - -Guarantee Purchasing operations with the business entities from operational implementation of contracts to E2E-execution from PO creation to payment.KEY EXPECTED ACHIEVEMENTS1.CONTRACTS DEPLOYMENT & MANAGEMENTEnsure that, the contract is operationally properly implemented during deployment/rollout phase in...

  • Senior Infrastructure Support Specialist

    Há 2 dias

    Colombo, Brasil Brennan IT Tempo inteiro

    **Why work for Brennan?** At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting and accepting being the cornerstone of the business....

  • Business Support Controller

    2 semanas atrás

    Colombo, Brasil Michelin Tempo inteiro

    Business Support Controller KEY EXPECTED ACHIEVEMENTS - Ensures data quality during the month end closure, Closing Review and Zero surprised prepared consistently with Group standards. Standard General Review process in place to guarantee financial statements economical consistency, Consistency in GP margin and PBTX. - Financial statements in local norms...

  • Project Manager

    Há 2 dias

    Colombo, Brasil Rizing Tempo inteiro

    Rizing is a privately held multi-million dollar international company fully committed to providing leading SAP functional and technical services to our customers. We provide best in-class solutions to meet the global demand for SAP consulting, implementation services, and products by leveraging our industry expertise to help companies run better. For...

  • Sales Support Specialist Hybrid

    2 semanas atrás

    Colombo, Brasil Emapta Tempo inteiro

    **Job Information**: Industry - Employment - Recruiting - StaffingWork Experience - 1-3 yearsLocation - Sri LankaFunctional Expertise (Verticals) - Information TechnologyCity - ColomboState/Province - ColomboCountry - Sri LankaZip/Postal Code - 00300Are you ready to ignite your career with boundless opportunities for growth, work-life balance, and a...

  • Architect (React & Nodejs)

    Há 2 dias

    Colombo, Brasil Fortude Tempo inteiro

    Primary job role Prepare technical designs and interface specifications for the business requirements provided by architects and business analysts. Simplify and convert complex business problems and produce appropriate technical designs. Collaborate directly with clients to bridge the gap between the technical team and client requirements. Effectively...

  • Technical Support Consultant

    1 semana atrás

    Colombo, Brasil Emapta Tempo inteiro

    **Job Information**: Job Family **IT*** Work Arrangement **Onsite*** City **Colombo*** State/Province **Colombo*** Country **Sri Lanka*** **Empower Your Career with Innovation: Join the Future of Technical Support!** Looking for a job that respects your time outside of work? At our client, they prioritize work-life balance while offering an...