Transition Manager

**Why work for Brennan?**

We are a national company with a reputation for delivering technical excellence, innovation and high quality service to the mid-market and have backed up that statement by winning the #1 Managed Service Provider in Australia for the past 10 years in a row.

**Brennan IT benefits include**:

- A strong culture underpinned by values that are truly lived every day
- An environment that embraces learning and development of all employees
- Flexibility to work in the way that brings out the best in you
- The ability to do what you love, in an environment that supports you
- A focus on health and well-being - social club, sporting teams, discounted technology purchases, health checks and more
- Discounted IT hardware and software products

**Your role**:
The role of a Transition Manager is focused on driving operational excellence in our Service Delivery business by successfully transitioning / on-boarding new services and clients. You will be coordinating other teams to perform their required tasks to bring customers into our Managed Services support as seamlessly as possible.

You will have ownership of the transition / on-boarding process and as such, you will also be responsible for governance of the technical design, implementation, and management of new customer’s entering the Brennan IT Service Delivery area. You will play an important part in the ongoing success of the Brennan IT business by ensuring a structured approach is in place to implement a clear transition / on-boarding process.

**Your key responsibilities**:

- Directly managing your own transitions
- Working with the team or other departments such as Managed Services, BVD, Cloud & Projects to identify CSAT or efficiency improvements in the Transition/Onboarding process
- Coordination of transition task prioritisation with other departments
- Attending customer kick offs/ meetings/ sales pitches in the metro area
- Providing internal reporting on Transition team performance and workload

**Skills you need to be successful in the role**:

- Minimum of 3 years’ experience in an IT Managed Services environment
- Demonstrated experience with on-boarding and transition of new services, both IT infrastructure & telco
- Demonstrated experience with ITSM tool sets
- Demonstrated implementer of process control & governance
- Demonstrated engagement with Exec Management
- Passion for customer service and achieving end goals
- Excellent verbal and written communication skills
- Strong analytical skills Strong working knowledge of ITSM concepts including ITIL
- Ability to co-ordinate and multi-task effectively