Claims Associate
1 semana atrás
**About the Role**
As a Claims Associate you will investigate, manage and submit claims for compensation that occur in connection with the Uber app. You will also work in collaboration with our third-party insurance partners with a focus on prompt routing and escalation of claims. You will report to our Claims Manager in Sao Paulo. Are you ready to Uber On?
Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use everyday. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life. We're making cities safer, smarter, and more connected.
**What you'll do**:
- Investigate and submit new claims to insurance carriers by reviewing first reports of loss and supporting materials to properly identify insurance exposure and determine applicable insurance policy.
- Demonstrate critical thinking while adhering to established claims processes.
- Accurately respond to inquiries received from insurance carriers and other third parties.
- Demonstrate customer obsession when communicating with claimants, drivers, passengers, witnesses, etc.Follow claims handling and maintain reports on metrics and KPI compliance.
**Basic Qualifications**
- Effective written and verbal communication skills to provide information in a clear and concise manner and to communicate with a variety of stakeholders.
- Extraordinary attention to detail.
- Ability to maintain quality in a fast-paced, high volume environment.
- High degree of adaptability to meet changing business needs.Fluent in English
**Preferred Qualifications**
- 2 years or equivalent handling insurance claims.
- SQL/Data mining experience is a plus
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