Program Manager, Seller Experience Latam
1 dia atrás
DESCRIPTION
Are you excited by building new things? Do you want to work on complex and dynamic environment and drive scalable recruitment in our marketplace? Then this position is for you.
We are looking for a talented Program Manager to join our Seller Experience (SX) Registration & Verification vertical. The Program Manager will define strategies to enhance current Registration experience for sellers in Latam, partner with product, operations and compliance teams to solve experience issues.
The Program Manager will also have a hands-on approach in driving improvements in seller experience, reducing friction and raising the bar in processes for verification. This role has a strong business component, with ownership of metrics, maintaining a consistent relation with stakeholder teams, owning mechanisms for weekly trackings and callouts.
Key job responsibilities
- Identify Seller Experience pain points for seller registration verification
- Partnering with product, operations and compliance teams to enhance experience for sellers and internal stakeholders
- Own mechanisms of Voice of Seller tracking, and be the main bridge with Account Management teams
- Own and track weekly metrics for callouts, reports and newsletters
A day in the life
In the role, the PM will be expected to intermediate between product and business teams, owning Registration and Verification metrics with an agenda of improvements to drive metrics enhancements.
They will also drive programmatic short term solutions to known and emerging issues, while working with stakeholder teams on long term plans for fixes and improvements.
About the team
At Amazon Brazil we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.
In Brazil, we have a Diversity, Equity and Inclusion squad, which is formed by representatives from different roles and areas, as we understand that this agenda must have different perspectives and multiple experiences. Our leadership is committed and understands more and more their role in sharing and acting on our leadership principles, with the purpose of ‘Strive to Be Earth's Best Employer’. Understanding our responsibility and our need for change, we are conscientious that ‘Success and Scale Bring Broad Responsibility’
Our affinity groups are built from and by volunteers from different businesses and they are an active part of our DE&I strategies definition. Besides that, they act as ambassadors of this agenda, and they will support you from Day1. Remember, at Amazon ‘It’s always Day1’. Our groups are organized in the following fronts: BEN - Black Employee Network, Glamazon (LGBTQIA+) and People With Disabilities, to be launched in 2022.
BASIC QUALIFICATIONS
- Experience in professional non-internship marketing
- Experience using data and metrics to drive improvements
- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
- Experience using Microsoft Excel to manipulate and analyze data
- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion
PREFERRED QUALIFICATIONS
- Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs
- SQL/ETL Knowledge
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