Customer Service Analyst

**About the Company** System Ceramics** is a leading organization headquartered in Fiorano Modenese, Italy, with 40 international branches strategically located across 21 countries, embedded in all major ceramic districts worldwide.

As a key player in the Industrial Automation and Engineering solutions fields, we specialize in the development of process systems for the ceramics industry and digital press for the glass industry.
Our business portfolio encompasses a wide range of innovative solutions in pressing, decoration, sorting and quality control, enhancing the line also with solutions for storage, palletizing and handling.
We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers.

System Ceramics is part of **Coesia**, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia operates in 36 countries with 20 different companies and employs over 8,000 people as of 2023.
**About the Role**
Are you a young professional looking to develop your career in a global and dynamic environment? Our **Young Professional Program (YPP) - Customer Service Analyst** position in Rio Claro, Brazil, is an exciting opportunity to grow within Coesia, an international leader in industrial and packaging solutions.

As part of the **Customer Service Sales Department**, you will play a key role in developing and strengthening our service sales structure and market. Throughout the program, you will receive structured training, mentorship, and hands-on experience in a role with high visibility and impact.

**_ Why should you apply?_**
- Build strong customer relationships through periodic visits, promoting the importance of **original spare parts and upgrades**.
- Analyze market data and the installed base of machines to propose **spare parts solutions and machinery upgrades**, coordinating with the Branch Manager and Sales Manager.
- Lead the **sales offer process and customer order management**, including negotiation and follow-up, to support the Customer Service Sales budget.
- Work closely with the **Service Product Team** to align technical and commercial needs with market demands.
- Collaborate with the **Customer Service Operations Department** to provide **technical support** for customers' maintenance needs, ensuring the correct spare parts are available.
- Gather and analyze customer feedback on installed machinery through structured surveys to enhance customer satisfaction.

**What You Need to Be Successful**
- A master’s degree (or bachelor's with relevant experience) in Business, Engineering, Economics, or related fields.
- 0 to 3 years of experience in Sales, Business Development, or Customer Service (international exposure is a plus).
- Fluency in English and Portuguese (a third language is a plus).
- Strong analytical skills to interpret market data and identify business opportunities.
- Proactive attitude and a mindset focused on continuous improvement.
- Excellent problem-solving skills, with the ability to tackle technical and commercial challenges effectively.
- Strong communication and interpersonal skills, capable of interacting with customers, internal teams, and key stakeholders.
- Sales orientation, with the ability to anticipate customer needs and seize business opportunities.
- Adaptability to dynamic and fast-paced environments.
- Proficiency in Microsoft Office (Word, PowerPoint, Excel, etc.).
- Availability to live in Rio Claro, SP.

**Join the Team**
- **International career exposure** within a global leader.
- **Structured learning & mentorship** under experienced professionals.
- **Growth opportunities** with real impact on business decisions.
- **Dynamic and collaborative work environment** in a fast-growing market.

Job Reference: CGS12332