Field Service Representative

**Your role in helping us shape the future**:
The primary function of the Field Service Representative (FSR) is to support Intelsat’s airline customers with advanced technical expertise for installation and maintenance issues and problem-solving processes. The FSR working with Airline or Vendor personnel will ensure that all work performed is in accordance with in agreed contractual terms and that aircraft are returned to service with fully functioning In Flight Connectivity (IFC) at the earliest opportunity.

Skills required for this position include technical competence with commercial aircraft systems, specifically electrical and avionics equipment troubleshooting and testing.

Applicant must be able to complete complex assignments that require considerable judgment, initiative, and technical knowledge to resolve problems and/or develop recommended solutions. The FSR will interface and work collaboratively with internal Intelsat teams, Intelsat’s airline partners and/or Vendors to ensure effective communication and resolution of any day-to-day concerns. Frequent, professional communication with customers and internal stakeholders is required. Location is assigned based on operational requirements.

**Are you up to the challenge?**
- Achieve and maintain specific customer satisfaction goals as defined by Intelsat Senior Leadership.
- Develop and maintain excellent working relationships with all internal and external stakeholders.
- Complete assigned tasks as required to meet deadlines.
- Work collectively with the customer airline’s maintenance, engineering and planning teams to ensure all issues are identified and resolved in a timely manner.
- Support all technical aspects of Intelsat systems installed on the customer fleet, including but not limited to installation, preventative maintenance, fault isolation, troubleshooting, software loading, hardware replacement and fault rectification.
- Ensure that all the required installations, maintenance and preventative maintenance is performed in accordance with agreed contractual terms and procedures.
- Provide a comprehensive internal and external reporting of all technical issues and resolution actions and escalate issues as appropriate.
- Review all relevant documentation for accuracy and appropriateness including, but not limited to, Installation Drawings, Aircraft Maintenance Manuals, Fault Isolation Manuals and Service Bulletins.
- Provide on-site guidance of the Inflight Connectivity system to the airline or maintenance personnel.
- Ensure all tooling and equipment required to maintain the Inflight Connectivity system is available and current.
- Assist with the development of improvements for the Inflight Connectivity system installation, maintenance, and preventative maintenance techniques.
- Provide technical and operational training to airline personnel or vendors as required.
- Monitor and record the LRU repair workshop findings, identifying trends in both no fault found and units failing with a similar cause.

**You should definitely have**:

- Associate degree in aerospace or aeronautical Engineering, electrical Engineering or related discipline preferred.
- Minimum 3 years’ experience in aircraft maintenance including electrical and avionics systems on commercial aircraft.
- Comprehensive knowledge of airline operations and legislation.
- Comprehensive knowledge of Inflight Entertainment system technologies, satellite industry and dynamics is preferred.
- Ability to interpret all technical manuals and schematics, including engineering orders supporting the installation and repair of the IFC system.
- Strong customer service skills, familiarity with cultural etiquette, and international experience.
- Computer skills, including Microsoft Office.
- Excellent written and verbal communication in English, Portuguese, and Spanish.
- Ability to travel, both domestically and internationally, for extended periods of time and on short notice. Ability to work holidays, weekends, and all shifts based on airline schedules and available aircraft ground times.

**It would be nice if you had**:

- Experience working specifically on installations, operation or trouble shooting of inflight entertainment systems.

At Intelsat, we increase human potential by connecting people, communities, businesses, and governments. Our employees enjoy a casual and collaborative environment, where we celebrate professional excellence in pursuit of the corporate mission. We hire skilled professionals who work in various areas such as: satellite engineering, network operations, cloud architecture, accounting, sales, legal, and more. Browse our current job openings or create a professional profile to stay informed about opportunities that match your interests and expertise.

Intelsat is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled