Fc Process Manager

1 semana atrás

São Paulo SP, Brasil Amazon Servicos de Varejo do Brasil Ltda. - C41 Tempo inteiro

Bachelor's Degree;
- Program or project management experience;
- Experience using data and metrics to determine and drive improvements;
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership;
- Advanced Excel;
- Advanced English.

As a Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures at Amazon Logistics (AMZL). We are Amazon's last-mile delivery arm, delivering packages and smiles to our customers everyday.
You will work with teams across Operations, Learning, Finance, and other supporting functions in order to find defects and opportunities, measure performance, and track changes. As an ACES Process Specialist, you are the Subject Matter Expert on all processes and are expected to catalog and share this expertise with your stakeholders in a clear and scalable manner.
Key job responsibilities
**Your core activities and responsibilities include**:

- Being the Subject Matter Expert (SME) on all operational processes;
- Leading process integration efforts at our Delivery Stations (DS);
- Leading Continuous Improvement initiatives, Kaizens, Root Cause Analysis, etc.;
- Owning and managing change on a granular level;
- Performing audits to ensure continuous SOP adoption and eliminate defects and deviations;
- Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement;
- Make sure that we are always delivering the best possible service to our customers.

A day in the life
You will be working closely with all AMZL teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include:
Station Ops;
Last Mile team/Delivery Service Providers (DSP);
Learning;
Finance;
HR;
Loss Prevention.
You will also work with your counterparts in other geographies to benchmark our processes and ensure conformity with Amazon Standard Work.
- Experience driving process improvements ;
- Master's degree, or MBA in business.

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