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Key Job outcomes:· To manage and support hire to retire employee lifecycle· On boarding and InductionExperience working in the BPO industry· Employee Engagement & Employee Retention Practices· Understanding of C&B / Payroll· Time and Attendance managementBrazilian Federal and State laws· Strong exposure and expertise to guide clearly on employee state and federal laws· Experience of dealing with Sintratel· Experience with some contact center.· Experience in finding resources for hiring.· Effective HR Analytic and Reporting· Fluent in English language .Grievances HandlingStatutory Compliance· Adhoc requirements· Help resolve people issues and align human resources strategies and solutions to produce business results in line with org guidelines, state and federal laws· Work with HR Operations and Shared Services teams to assist teams on HR process & policies· Provide credible HR guidance and influence at all levels, including employees and project Managers· Exceptional communication, group presentation and relationship development skills· Work effectively with a wide array of personality types and all job levels· Demonstrate exemplary ethics and integrity, including ability to handle and maintain the integrity of confidential information· Exercise discretion and independent judgment with respect to significant mattersDesired Candidate ProfileEducation - Graduation: Any graduation/post-graduationSpecialization: Human Resources· Exposure and strong understanding of federal and state lawsExperience· 9-12 years experience in Human Resources· Experience with recruiting, payroll, Excel & PowerPoint· Good communication skills in English and PortugueseMature though process· An ability to multitask and focus on effective outcomes· Collaborative & ability to work with multiple stakeholders· Self driven
