Customer Success Manager

Há 2 dias

São Paulo, Brasil BairesDev Tempo inteiro

At BairesDev®, we've been leading the way in technology projects for over 15 years. We connect top talent with innovative companies around the world. Our diverse 4,000+ team works remotely on roles that drive significant impact worldwide.

Customer Success Manager at IntrosMatter

IntrosMatter helps B2B businesses accelerate their growth by delivering relationship-qualified leads (RQLs) tailored to their ideal customer profiles (ICP). We're looking for a dedicated Customer Success Manager to ensure our customers derive maximum value from our service.

What You'll Do:
Onboarding & Customer Training:

- Guide new customers through the onboarding process, clearly demonstrating how to best leverage IntrosMatter's service.

ICP Development:
- Collaborate closely with customers to define and refine their - Ideal Customer Profile, translating business needs into clear system requirements.
- Take a genuine interest in understanding our customer's business to help craft the best description of their ICP, including target company and individual buyer personas.

System Configuration:

- Work within IntrosMatter's internal systems to configure customer-specific ICP criteria, ensuring accurate lead matching.

RQL Quality Assurance:

- Manually review and validate Relationship Qualified Leads (RQLs) generated by our system, ensuring quality and relevance.

Performance Analysis & Reporting:

- Analyze lead data and customer feedback to measure success.
- Regularly provide insightful performance reports to customers and to IntrosMatter's internal product team.

Customer Relationship Management:

- Act as the primary point of contact for customer inquiries.

Proactively address questions, troubleshoot issues, and maintain high customer satisfaction levels.
What we are looking for:

- Experience as a Customer Success Manager in a SaaS company with fewer than 500 employees.
- B2B experience working with sales and marketing teams.
- Strong communication and relationship-building skills.
- Excellent problem-solving abilities and attention to detail.
- Understanding of B2B sales processes and lead generation concepts.
- Experience with customer relationship management tools.
- Ability to translate customer feedback into actionable insights.
- Advanced level of English.

How we do make your work (and your life) easier:

- 100% remote work (from anywhere).
- Excellent compensation in USD or your local currency if preferred
- Hardware and software setup for you to work from home.
- Flexible hours: create your own schedule.
- Paid parental leaves, vacations, and national holidays.
- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive

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