Partner Experience Quality Analyst

**Your wellbeing, our mission. Join a company shaping a healthier world.**

**GET TO KNOW US**

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we're on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you'll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

**Join us in redefining the future of wellbeing**

**THE OPPORTUNITY**

We are hiring a **Partner Experience Quality Analyst** to our **Business Transformation - Partners Experience** team in** São Paulo, Brazil**

The Partner Quality Team is dedicated to optimizing partner content and enhancing both user and partner experiences on our platform. The team follows structured processes and guidelines to improve written information, photos, and feature accessibility within the app. Additionally, the team works on refining internal processes, including user review analysis and partner categorization, to elevate the overall user journey through Wellhub's partners.

**YOUR IMPACT**
- Conduct comprehensive audits of partner profiles (e.g., photos, descriptions, amenities) to ensure compliance with platform standards and deliver a consistent user experience.
- Identify and escalate issues or discrepancies related to partner content, ensuring quick resolution and alignment with quality benchmarks.
- Occasionally, engage with international stakeholders to ensure clear communication, foster collaboration across regions, and strengthen cross-cultural partnerships.
- Monitor key performance metrics, analyze trends, and proactively surface insights to leadership, identifying best-performing regions and areas requiring improvement.
- Support and execute continuous improvement initiatives, optimizing processes across regions for content quality assurance and user reviews.
- Build and maintain tools such as the CRM and other commercial management platforms to streamline operations and foster structured, efficient workflows.
- Develop and implement controls, analysis, and reports to improve team efficiency and scalability.
- Demonstrate a strong mindset for continuous improvement and proactively contribute to creating scalable processes.
- Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

**WHO YOU ARE**
- Proficient in English and Portuguese (written and spoken), as the role involves working with international stakeholders; fluency in other languages such as Spanish, Italian, German, or French is a plus.
- Experience in building business models and conducting sophisticated analyses (using Excel, SQL and other analysis tools).
- Proactiveness and independently capable of seeking information, solving conceptual problems, mobilizing resources, and delivering results in challenging situations.
- Team player with strong ability to work collaboratively and effectively with diverse teams across functions, backgrounds, and working styles.
- A keen interest in learning new skills, exploring new projects, and contributing beyond your core responsibilities.
- Experience with Zendesk is a plus.
- A genuine enthusiasm for contributing to and enhancing the Wellhub platform.
- Exceptional grammar and verbal/written communication skills to convey information clearly and professionally across stakeholders and regions.
- Strong auditing and content review skills with a focus on accuracy, attention to detail, consistency, and quality assurance.

**WHAT WE OFFER YOU**

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.

Our flexible benefits program allows you to customize some of the benefits, according to your needs

**Our benefits include**:
**WELLHUB**: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

**WELLZ**: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content.

**HEALTHCARE**: Health, dental, and life insurance.

**FLEXIBLE WORK**: As a Fl