Partner Experience Quality Analyst

Your wellbeing, our mission. Join a company shaping a healthier world. THE OPPORTUNITY We are hiring a Partner Experience Quality Analyst to our Business Transformation - Partners Experience team in São Paulo, Brazil . The Partner Quality Team is dedicated to optimizing partner content and enhancing both user and partner experiences on our platform. The team follows structured processes and guidelines to improve written information, photos, and feature accessibility within the app. Additionally, the team works on refining internal processes, including user review analysis and partner categorization, to elevate the overall user journey through Wellhub’s partners. YOUR IMPACT Conduct comprehensive audits of partner profiles (e.g., photos, descriptions, amenities) to ensure compliance with platform standards and deliver a consistent user experience. Identify and escalate issues or discrepancies related to partner content, ensuring quick resolution and alignment with quality benchmarks. Occasionally, engage with international stakeholders to ensure clear communication, foster collaboration across regions, and strengthen cross-cultural partnerships. Monitor key performance metrics, analyze trends, and proactively surface insights to leadership, identifying best-performing regions and areas requiring improvement. Support and execute continuous improvement initiatives, optimizing processes across regions for content quality assurance and user reviews. Build and maintain tools such as the CRM and other commercial management platforms to streamline operations and foster structured, efficient workflows. Develop and implement controls, analysis, and reports to improve team efficiency and scalability. Demonstrate a strong mindset for continuous improvement and proactively contribute to creating scalable processes. Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness. WHO YOU ARE Proficient in English and Portuguese (written and spoken), as the role involves working with international stakeholders; fluency in other languages such as Spanish, Italian, German, or French is a plus. Experience in building business models and conducting sophisticated analyses (using Excel, SQL and other analysis tools). Proactiveness and independently capable of seeking information, solving conceptual problems, mobilizing resources, and delivering results in challenging situations. Team player with strong ability to work collaboratively and effectively with diverse teams across functions, backgrounds, and working styles. A keen interest in learning new skills, exploring new projects, and contributing beyond your core responsibilities. Experience with Zendesk is a plus. A genuine enthusiasm for contributing to and enhancing the Wellhub platform. Exceptional grammar and verbal/written communication skills to convey information clearly and professionally across stakeholders and regions. Strong auditing and content review skills with a focus on accuracy, attention to detail, consistency, and quality assurance. We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don\'t match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, prior experience in building business models and conducting sophisticated analyses and advanced English are mandatory requirements. WHAT WE OFFER YOU With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our flexible benefits program allows you to customize some of the benefits, according to your needs Our benefits include: WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more. Add up to three family members to your plan, ensuring access to wellness for those who matter most to you. WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content. HEALTHCARE: Health, dental, and life insurance. FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office. FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines. PAID TIME OFF: It’s important to take time away from work to recharge. Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled. CAREER GROWTH: Access world-class platforms, participate in interactive sessions, build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success. CULTURE: You’ll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn Diversity, Equity, and Belonging at Wellhub We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. #J-18808-Ljbffr