Latam People Operations Leader

**Job Description Summary**: This role will be the strategic leader of the organization responsible for the delivery of HR/People Operations (HR Lifecyle, Pay and Benefits) across the LATAM region. This is an exciting opportunity to build, grow and optimize a new organization that meets the needs of a newly independent medical technology company. The Region Leader will have full accountability for all activities within region, working as a customer focused P&L to drive productivity, reduce cost as well offer an effective contemporary service for GE HealthCare employees.

GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally.

**Essential Responsibilities**

The essential responsibilities of the Region Leader within GE HealthCare, People Operations include:

- Establish and run operational delivery across a network of global and virtual locations - driving productivity, world class service, optimizing global scale and local reach.
- Develop strategy for an optimized ecosystem, building service delivery model for quality, cost, and compliance.
- Provide leadership and development coaching for employees. Continuously raise the bar for our talent, ensure the team is developing and closing gaps towards becoming a world class product delivery/service team
- Inspire and guide a growing team; foster a culture of transparency, collaboration, innovation, six sigma, LEAN, hire and retain exceptional talent for a high performing workplace.
- Drive service for employee and people leaders by strategically optimizing service, language, local needs with global strategy and driving first-time resolution while educating employees and leaders to self-serve.
- Own and manage the full suite of operational performance metrics (qualitative/quantitative), collaborating to ensure they are constantly relevant against product specifications and service principles.
- Forecast demand changes and keep the People Operations organization proactive to drive continuous improvement.
- Deploy resources to serve as case managers to enhance the employee experience through significant life events.
- Drive continuous improvement across all elements of service delivery. Work with the Global Experience & Product Management Leader to drive activity to a self-service model. Leverage innovative technologies (e.g., RPA / AI) to drive productivity, support multi location model and allow human resources employees to focus on moments that matter.
- Identify simplification opportunities for more work movement into self-service and to increase focus on Moments that Matter.
- In collaboration with peers, IT and the business, define overall strategic priorities for the regional team, which will include aspects of policy & process changes, technology enhancements, new product development, simplification opportunities, regulatory and legal changes, and ensure optimal delivery model for the organization.
- Leverage deep knowledge of region, industry, customer, and GE HealthCare People Operations products to provide contemporary, compliant services.)
- Drive customer service excellence and continuous process improvement culture across the business; instill the culture at all levels globally
- Drive GE’s high standards of ethics and compliance across the organization
- Maintain up-to-date contingency plans and business continuity plans as required
- Create an environment of continuous learning and support for employee and organizational growth

**Qualifications/Requirements**
- Minimum 8+ years’ experience in direct people leadership.
- Significant prior professional work experience with demonstrated achievement and leadership in global HR, and/or Operations/Service-oriented environment.
- Lead proactive collaboration with industry experts and vendors as required to ensure aligned and strategic execution of vision.
- Lead, coach and develop the regional leader teams by modeling a culture of continuous improvement regarding HR operational customer focus and process delivery.
- Significant experience of team leadership and project management, strategic thinking, process capability and analytical skills, with the ability to deliver results by supporting activities from concept to implementation.
- Make independent decisions and manage competing priorities in a fast-paced, multi-task and highly matrixed environment, and connect effectively with business leaders.
- Strong technical capabilities including use of Excel and PowerPoint.
- Strong verbal and written communication skills both up and down the org, problem solving and executive presence.
- Work independently and lead a team, as well as playing a full role as a key leader within the wider HR Operations function globally.
- Strong analytical skills and attention to detail
- Travel will be required, as needed, to support the team and customers
- Fluency in local language (Portuguese and Spa