Export Customer Service

**Company Description**
Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.

Our motto, “You’d be surprised how far we’ll go for you”, is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

**Job Description** Scope of Position**:
Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the export department.

**Major Duties and Responsibilities**:
**_Customer service _**
- Delivery best in class customer service to our customers at all times.****:

- Interact with our customers in arranging their international shipments, pro-actively monitor shipment in-transit and keep customer appraised with regards to departure times, delays or transit issues and help to ensure we meet or exceed customer expectations at all times.
- Ensure all communications are professional, timely and appropriately handled using the best medium, for both internal and external correspondence.
- Ensure all documentation is supplied in a timely manner to customer and/or broker.
- Ensure all customers standard operating procedures are followed and updated in the SOP.

**_ _**_Operations_**
- Understand department process flow, constantly looking for areas of improved efficiency.
- Quote on-going shipments.
- Arrange booking with carriers/co-loaders.
- Track and trace shipments as required. To ensure pro-active customer communication. (eg. booking deliveries in advance or notifying customers of delays, etc..)
- Ensure timely pick up of freight.
- Ensure accurate and timely data entry into operating systems, as per the operating process standards
- 100% compliance
- Complete end of day checks of the workboard and check any exceptions are dealt with before the day end.
- Meet KPI standards, as per the company’s procedures.

**_ _**_Service provider Management_**
- Contribute to maintain strong relationships with our Service Providers.

**_ Compliance_**
- Meet compliance at all times to regulations. This includes internal policies and procedures and external government regulations or customer’s policies / requirements.
- All communication pertinent to a consignment is correctly recorded. This includes but is not limited to storage, pick up, customer communication, booking appointments, etc

**_ Finance_**
- Support with billing as required/requested.
- Support with accounting queries as required/requested.

**Qualifications**
- 2 years proof experience handling export shipments in freight forwarders.
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Pro-active, strong organizational skills.
- Good computer skills (Excel, Word, PowerPoint).
- Fluent in English

**Additional Information**
All your information will be kept confidential according to EEO guidelines.