Customer Care Advocate

Há 3 dias

São Paulo, Brasil Rockwell Automation Tempo inteiro

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

Job Description

Resumo da Posição

Como Representante de Atendimento ao Cliente, você ajudará a facilitar as solicitações de Serviço de Campo em toda a América Latina, permitindo que a Rockwell Automation atenda às demandas urgentes de nossos clientes. Além disso, você se concentrará em identificar oportunidades de melhoria de processos e ajudar a impulsionar essas oportunidades para implementação.

Suas **Responsabilidades**:
- Solucionar os problemas dos clientes com uma mentalidade e postura positivas.-
- Trabalhar em equipe para determinar soluções alternativas, atendendo às expectativas dos clientes.-
- Colaborar com especialistas e donos(as) de processos de negócios para identificar as melhores práticas.

Requisitos da Vaga:
- Bacharelado ou curso superior completo ou próximo da conclusão (engenharias, administração, relações internacionais, relações públicas, entre outros).- 2+ anos de experiência em Atendimento ao Cliente.- Experiência com Microsoft Office, especialmente Excel.- Fluência em português.- Espanhol nível avançado para conversação.

Desejável:
- Forte capacidade analítica.- Nível avançado/intermediário de inglês.
- Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office._
- We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of Our organization._

LI-TB1

LI-hybri

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

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