Customer Care Agent

**Customer Care Agent -**Brazil, Remote (must be based in Brazil)

Every company has a mission. At Accruent, ours is to ensure you are ready to deliver on yours. 10,000+ customers around the globe depend on Accruent to lead their physical resources and gain the transparency to execute their mission. We’re mission-ready. Are you?

**Why you want to work for our Customer Care team**:
Our Customer Care team is the heart of our company, ensuring that our clients receive outstanding service and support. As a Customer Care Agent, you will play a crucial role in this team of dedicated professionals, committed to understanding and addressing the needs of our clients. You will collaborate with different departments to provide a seamless, world-class customer experience. If you are passionate about customer service and skilled in communication, problem-solving, and relationship-building, this role is perfect for you.

The **Customer Care Agent**serves as a bridge between our customers and the company. They are responsible for handling and ensuring the prompt and efficient resolution of customer inquiries and concerns, always aiming to enhance the customer experience.

Their duties encompass various activities, including maintaining accurate records of all customer interactions, liaising between customers and internal departments, and ensuring a seamless, responsive process for our customers.

This position reports directly to the Customer Care Manager and is a remote/work-from-home opportunity in Brazil.

**How you'll make a difference**:

- By collaborating with internal departments, including AR, Collections, and Licensing, to help resolve customer concerns and questions.
- By facilitating communication between customers and other teams
- By maintaining records of customer interactions using a CRM system.
- By collaborating with your team members to share knowledge and best practices.
- By acquiring basic knowledge of our products and services to provide accurate information to customers.
- By locating and providing copies of relevant documents.
- By completing new vendor registrations and other customer onboarding activities.
- By reviewing contract terms and conditions with customers.
- By identifying and participating in process improvement opportunities.

**What you bring to the table**:
A customer care agent plays a crucial role in maintaining a company’s reputation and customer satisfaction. The skills needed for this role encompass a blend of technical, interpersonal, and organizational abilities. Here is an overview of the key skills required:

- **Required skills**:

- A High level of proficiency in English.
- Effective written and verbal communication skills are essential.
- 1-2 years experience in customer service, technical support, or a related field.
- Good problem-solving skills to identify and address issues.
- The ability to work in a fast-paced, technology-driven environment.
- Ability to work independently as well as part of a team.
- Strong interpersonal skills are required.
- Strong organizational skills and attention to detail are necessary.
- Willingness to suggest improvements and be proactive in your work is beneficial.
- Basic knowledge of business practices is necessary.
- **Preferred skills/experience include**:

- A bachelor’s degree in business, marketing, communication, or related fields
- Familiarity with Salesforce
- Familiarity with Oracle NetSuite
- 1-2 years experience working
- Familiarity with SaaS contracts
- Experience with accounts receivables, order fulfillment, or related fields.
- Experience with renewals and customer retention.

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**Fortive Corporation Overview**

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.<

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.