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Client Services Trainee Program Associate

2 semanas atrás

Sao Paulo, Brasil Visa Tempo inteiro

Company Description

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

**You're** an Individual. **We're** the team for you. **Together**, let's transform the way the world pays.

**Job Description**:
The LAC CS trainee program is a fast pace 24-month program that encompasses two rotations in Client services operations. As Client Success and Implementations Management Associate.

The CS Trainee will own a set of Implementation projects or Client portfolio to manage and tend to. At the same time the trainee will be responsible for completing specific Client Services technical, as well as process improvement methodologies trainings and certifications, that will enable them to participate -after the 2-year program
- of the open opportunities within the Client services areas across LAC.

In turn creating a talent pool that will release senior hi potential elements within the CS Teams in LAC to take on new challenging positions that will round their career profiles and add capabilities that will open doors beyond Client Services, to positions of professional growth within. The program will develop the trainees with high on the job technical expertise and market exposure.

Within the Implementations rotation, the trainee will manage and execute new Visa projects (payment products/services) with clients (financial institution and processor) in key markets of the Latin America and the Caribbean region. This role coordinates Visa internal resources (CSI, Products, Infrastructure, etc.) for Client projects, serving as focal point for new Products & Services Implementation related activities. This individual contributor serves as a functional specialist who coordinates/leads cross-functional teams, defining project related activities, tools, processes, and procedures required to successfully complete new Visa Products/Services Implementations as well as enterprise projects.

**Responsibilities in the Implementation rotation**
- Specific IM onboarding technical training (Project Mgmt. basics, policy, artifacts, best practices)
- Administer internal and external project communications (meeting minutes, dashboards, etc.), providing regular and consistent updates to appropriate parties
- Driving Project execution of activities against the plan to ensure key milestones/timelines are achieved
- Create Report customer project accomplishments and deliverables to Visa CS management and different stakeholders
- Monitor activation of product/service (end of project)
- Coordinate project closure and turnover to Visa Client Success for ongoing support and communications
- Develop customized project plans/Implementation task list, according to the project at hand.
- Provide Expert implementation project support to Visa clients (financial institutions and processors) operating in the LAC region, ensuring delivery on implementation plan requirements and exceeding customer expectations. Ensure delivery of clients’ operational requirements
- Coordinate directly with Visa Clients to understand their Bankcard program setup requirements and facilitate new implementations, conversions, and maintenance requests without operational impact. Understanding the scope of the project on a technical basis and adjustments needed on Visa and the Client's side + impacts
- Manage non-routine, complex processing and change requests, as well as short term tactical and strategic customer initiatives.
- Must be able to take the initiative to resolve problems and meet deadlines, THROUGH solving project bottlenecks and resistance by becoming a change agent.
- Explain issue/misses (irregularities) in report customer project accomplishments and deliverables to Visa CS management and different stakeholders

**Responsibilities in the Client Success rotation**
- Specific CS onboarding technical training (MS Dynamics, BI-, Explain client profile type, best practices, Client Success** **Tech onboarding, BID, PCR, CIB, VROL ID, RID)
- Obtain Access to all systems required for Client Success** **Function (16)
- Participate project scoping calls to determine project requirements, timelines, and cost for various initiatives (CIQ)
- Generate Data Mining to Provide insights and guidance on in-market operational conditions through a deep understanding of local payment systems
- Work across Client Services and other teams to ensure prompt and comprehensive resolution of client support requests and delivery of desired client outcomes, updating support documentation in the process
- Lead planning and execution of operat