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Product Support Associate

2 semanas atrás

Porto Alegre, Brasil SAP Tempo inteiro

**We help the world run better**

**What you'll do**

The ALM (Application Lifecycle Management) product family is focused in managing the customer IT area.

In this role you will:

- Learn about the ALM products and provide provide professional, courteous and prompt technical support (via multiple channels) for the Application Lifecycle Management product family.
- Collaborate with fellow support colleagues both locally and globally and other internal organizations to provide superior customer service.
- Document technical solutions via the SAP Knowledge Management Strategy and other support automation tools.
- Effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention.
- Maintain poise and professionalism in all customer interactions.
- Adapting to business needs is a requirement, shift work / weekend work may or may not apply.
- Engage with and help drive customer support initiatives and internal projects.
- Put in practice and expand various aspects of your studies in the IT graduation to understand and help fix issues in the customer's systems and landscape.

**What you bring**

Experience in the IT Area and/or support area is a plus.
Strong communication skills both written and spoken in English, Portuguese,

**Meet your team**

We're a team of over 20 people that value teamwork and cooperation.
LI-Hybrid

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 339724 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.