Collections Representative

**Descrição**

JD - Collections Representative

The Finance team’s goal is to be a trusted and collaborative partner to all the businesses and functional teams that we work with, bringing business acumen, financial expertise, and insights to aid decision-making and deliver value to our stakeholders. We strive to generate value through providing specialist advice and making recommendations to optimize decision making, delivering transparent processes, and implementing governance and controls to mitigate risk.

ResMed is the industry leader in developing, manufacturing, and distributing innovative products and services that improve the lives of millions of people worldwide who suffers from respiratory disorders. We are currently seeking Collections Representative to support our Collections team.

**Let's Talk About the Team**:
The Finance team’s goal is to be a trusted and collaborative partner to all the businesses and functional teams that we work with, bringing business acumen, financial expertise and insights to aid decision-making and deliver value to our stakeholders. We strive to generate value through providing specialist advice and making recommendations to optimize decision making, delivering transparent processes and implementing governance and controls to mitigate risk.

**Let’s talk about the role**:
This position is responsible for professionally and proactively managing and resolving outstanding receivables for the assigned portfolio in a fast pace environment with the flexibility to shift priorities to ad hoc projects on very short notice.
- Manage aging report to prevent receivables from aging. Identify and contact customers who have past due balances to secure payments.
- Collect on accounts receivable portfolios by adhering to and executing designated collection strategy with precision follow up and responsiveness.
- Receive inbound and place outbound collection calls.
- Document all collections activity in a concise and accurate manner.
- Research and review of customer contracts may be necessary.
- Follow the process for credit hold for delinquent customer accounts.
- Assist with special projects as needed.

**Let’s talk about you**:

- Skilled communicator, written and oral.
- Ability to quickly build effective and lasting customer relationships.
- Strong conflict management and issue resolution abilities.
- Experience in Excel, Word, Oracle or other Accounting Software is highly desirable.
- Ability to quickly learn multiple software.
- Ability to collect data, define problems, establish facts and draw valid conclusions.
- Decision-making and judgment skills are necessary assets for this position in this fast-paced environment.
- Skilled negotiator.
- Excellent organizational and time management skills are essential for this role.

Qualification:

- Bachelor’s degree.
- Minimum of 5 years of related experience.
- Developing professional expertise, applies company policies and procedures to resolve a variety of issues.