Vip Key Account Manager, Brazil

Há 3 dias

Sao Paulo, Brasil Betsson Group Tempo inteiro

**KEY ACCOUNT MANAGER, BRAZIL**:
An opportunity for a Key Account Manager to join the commercial team responsible for Betsson Brazil.

**WHAT'S IN IT FOR YOU?**:

- You will be the point of contact for some of our leading VIPs in Brazil, responsible for providing a tailored service to this group of high-profile customers.
- You will manage an exclusive portfolio of VIPs, managing their value, monitoring activity as well as seeking new potential VIPs.

**YOU'RE GOOD AT**:

- A Minimum of 2+ years' experience managing and increasing the value of a portfolio of clients.
- Pro-active, goal oriented and numbers driven
- Native level communication ability in Brazilian Portuguese, both in speaking and writing. Competence in English is considered an asset to work with colleagues across Betsson.
- Experience managing a portfolio of clients in either a gambling, sports, entertainment, or digital environment, having experience speaking directly to customers managing their needs and pain points.
- Knowledge of VIP management, CRM, and campaigns
- Ability to manage a portfolio of 100+ active VIP customers
- Commercially driven with an appreciation for what drives revenue
- Proactively making improvements to VIP communication and supporting product managers in their planning of VIP campaigns
- Coming up with individual offers based on a VIPs preferences and activity
- Passionate about sports and casino.
- Excellent communications skills and an eye for detail are a must.

**A FLAVOUR OF WHAT YOU'LL BE DOING**:

- Full visibility of all communications sent to your portfolio, including sensitive document requests send to players (ex. ID, source of income etc) as required by local compliance. You will be expected to manage and execute on such requirements.
- Ensuring you work within budgets for player bonuses and events, whilst also working towards turnover and revenue targets. You will be expected to bring forward investment cases to funnel spend to the benefit of your portfolio.
- Analyse player activity to identify drops and spikes. As part of your proactive portfolio management, carrying out a daily review of biggest winners and losers and re-configuring your planned contact strategy to take advantage of any emerging player behaviours.
- Create suitable ad-hoc campaigns for your very specific but high value target audience.
- Continually examine the value proposition offered to VIP customers by competitors, ensuring we stay ahead of the game, leveraging experiences and bonuses to retain and grow your portfolio.
- Working with the LATAM Hub to propose and plan events and promotions that drive player activity.
- Report on your portfolio to your manager and/or Country Manager for Brazil. You must have a strong analytical mind and must be able to use data to draw conclusions and recommendations.
- Dealing with any escalations regarding account closures, responsible gaming issues, event related inquiries and bonus inquiries, including out of core working hours.
- Taking responsibility for increasing your product and brand knowledge, proactively communicating new features and products to relevant player in your portfolio, acting on opportunities to educate customers on features and products to increase value.

**Challenge Accepted?**:

  • VIP Account Manager

    3 semanas atrás

    São Paulo, Brasil HR Global Tempo inteiro

    Location: São Paulo,Brazil (Remote/Hybrid) Our client, a well-known Brazilian gambling operator, is looking for a motivated VIP Account Manager to assist in managing and growing the VIP customer segment to help and assist the current VIP team in place. This role will focus on building strong client relationships, supporting engagement strategies, and...

  • VIP Account Manager

    1 dia atrás

    São Paulo, São Paulo, Brasil HR Global Tempo inteiro R$40.000 - R$60.000 por ano

    Location: São Paulo,Brazil (Remote/Hybrid) Our client, a well-known Brazilian gambling operator, is looking for a motivated VIP Account Manager to assist in managing and growing the VIP customer segment to help and assist the current VIP team in place. This role will focus on building strong client relationships, supporting engagement strategies, and...

  • VIP Account Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Novibet Tempo inteiro R$90.000 - R$120.000 por ano

    Join Novibet as VIP Account Manager (Sao Paulo) and Drive Global GrowthAre you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for VIP Account Management and thrive in a fast-paced environment, this could be the right opportunity for you.Who We AreFounded in 2010, Novibet is a leading GameTech company with a strong...

  • Key account manager | vip

    1 semana atrás

    SAO PAULO, Brasil EstrelaBet Tempo inteiro

    Faça parte do time que está transformando o entretenimento esportivo da América Latina! Na EstrelaBet, você entra para fazer parte de algo grande. Somos uma plataforma de apostas esportivas e cassino online uma das maiores do Brasil e do mundo com um propósito claro: emoção possível a qualquer instante. Aqui, cada passo é rápido, mas sempre com...

  • Key Account Manager

    3 semanas atrás

    São Paulo, Brasil BetMGM Brazil Tempo inteiro

    Overview Join to apply for the Key Account Manager role at BetMGM Brazil . Get AI-powered advice on this job and more exclusive features. Se você tem paixão por negócios digitais e leva divertimento a sério como a gente, essa vaga pode ser o seu jackpot! Nossa área de Retenção procura Key Account Managers para jogar no nosso time! Sua missão será...

  • VIP Account Manager

    1 semana atrás

    Greater São Paulo Area, Brasil Novibet Tempo inteiro R$104.000 - R$130.878 por ano

    Join Novibet as aVIP Account Manager (São Paulo)and drive a Global GrowthAre you ready to take on a key role in a dynamic, fast-growing company? If you have a passion forVIP Account Managementand thrive in a fast-paced environment, this could be the right opportunity for you.Who We AreFounded in 2010, Novibet is an established GameTech company operating in...

  • VIP Account Manager

    3 semanas atrás

    São Paulo, Brasil Pacifica Continental Tempo inteiro

    Overview As a VIP Account Manager , based at our premises in Sao Paolo, you will be responsible for managing key accounts, maintaining long-term relationships, and maximizing sales opportunities within them. Responsibilities Manage a portfolio of Key Account customers. Acquire a thorough understanding of key customer needs and requirements. Expand the...

  • Key Account Manager | VIP

    1 semana atrás

    São Paulo, Brasil EstrelaBet Tempo inteiro

    KEY ACCOUNT COORDINATOR - MARKETPLACE | São Paulo, SP Faça parte do time que está transformando o entretenimento esportivo da América Latina! Na EstrelaBet, você entra para fazer parte de algo grande. Somos uma plataforma de apostas esportivas e cassino online — uma das maiores do Brasil e do mundo — com um propósito claro: emoção possível a...

  • Key account manager

    Há 7 dias

    São Paulo, Brasil SoftConstruct Tempo inteiro

    About the Company VBET is an award-winning sports betting and gaming operator with over 20 years of experience in the industry. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe and...

  • Key Account Manager

    1 semana atrás

    São Paulo, Brasil VBET Tempo inteiro

    Join to apply for the Key Account Manager role at VBET About the Company VBET is an award-winning sports betting and gaming operator with over 20 years of experience in the industry. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET’s mission is to give our customers the...